USPS Says: “No merit to claims of misrepresenting delivery times in Atlanta” – Postal Employee Network

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Source: USPS Says: “No merit to claims of misrepresenting delivery times in Atlanta” – Postal Employee Network

The terse nature of this response indicates that may be one of the many reasons employees fear stepping forward, even anonymously.  Odd to respond by saying “nobody complained through the established channels, so there is no issue”, rather than checking out the claim, and providing evidence that claim was false.

Coincidentally, here’s a little personal experience story that happened to me this past week.  Just the facts:

1. I ordered a product that was shipped to me on 11/22, Wednesday.
2. Product was shipped via Priority Mail 2 Day, in a small flat rate box.
3. I got a delivery scan showing package delivered to mailbox on Saturday, 11/25.  No actual package in my cluster lock box, though.
4. 11/26 Monday.  No package.
5. 11/27 Tuesday.  No package.
6/ 11/28, Wednesday, lo and behold, package delivered to mailbox.

So the facts are – USPS reporting shows this piece as delivering within service standards.  However, it did not.

Since I make my living using USPS mail tracking data, I need to have a high level of confidence that the data is indeed accurate, and paints an accurate picture.  These kinds of news stories (and the Atlanta one isn’t the only one) and my personal experience adds up to be very troubling.

USPS had better focus on the accuracy of their data vs touting their employee feedback channels.

 

 

 

Written by Lisa.Bowes

November 30th, 2017 at 12:27 pm

Posted in USPS

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