USPS envisions a CMS for complaints

without comments

The U.S. Postal Service has put out feelers for a web-based system to manage all of the documents and records that come in over the agency hotline, including those related to criminal allegations and investigations.

The agency is aiming high. In a recent request for information, USPS listed features it was seeking for the complaint management system. Files need to be securely stored and access strictly controlled based on user profiles.

via USPS envisions a CMS for complaints — GCN.

It also better be able to handle a large volume of complaints….

Written by Lisa.Bowes

October 29th, 2014 at 2:40 pm

Posted in USPS

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