Six Sigma: Postal Service touting program of failure to managers?

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Is the Postal Service becoming too dependent on a management program that has been discounted by some as a proven failure? It appears they are employing ‘Six Sigma’ heavily[1], but history and the S&P 500 may be proof as to why the Postal Service may be investing in the wrong direction with Six Sigma. Read more on the process and you decide.

via The Postal Newsgroup: Six Sigma: Postal Service touting program of failure to managers?.

I’ve never a big fan of these types of corporate initiatives, having survived several, including everything from “Quality Circles” to ISO9000In my personal experience, you end up serving the process far more often than the process serves you. 

Written by Lisa.Bowes

January 23rd, 2014 at 8:47 pm

Posted in USPS

2 Responses to 'Six Sigma: Postal Service touting program of failure to managers?'

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  1. The PO is always a day too late and $$$ short when it comes to new technology.

    How about taking advise from your craft employees seriously.. . As a conservative figure (and ease of math), you have approx. 150k active letter carriers with at least 10 yrs experience = 1.5 million man yrs of experience. Times other crafts experience.
    Why doesn’t upper mgt. take us seriously? Not treat us like peons

    Nune 2 bright

    24 Jan 14 at 9:37 pm

  2. This is one we definitely agree on. Trendy management systems do not replace good solid management practices. Nothing can overcome a management culture that is unwilling to evaluate itself honestly or is susceptible to group think.
    Senior postal management has always been far too willing to lie to itself about its date. They have a chronic problem following basic guidelines, witness the prevalence of grievances, many of which simply are repetitive in character. There is a tendency to blame the unions for high numbers of grievances but the atmosphere of mistrust drives labor problems. Look at Germany where unions are an accepted stakeholder and are treated with legitimacy and as partners. The result is a much more open workplace with better communication and higher productivity.
    The postal management culture is autocratic and suffers from a basic inability to listen. That mentality has an adverse impact, not only on labor relationships but also on relationships with customers.
    Gimmicks don’t replace thoughtful practice.

    Mark Jamison

    25 Jan 14 at 3:25 pm

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