PostalOne! Outage – Duration = 2 Hours

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PostalOne! experienced some downtime this afternoon.  Communications from the PostalOne! Help Desk: email at 3:05pm EDT: “PostalOne! Production Performance Issues! You are receiving this email because a Priority Urgent ticket has been opened by the PostalOne Help Desk for an issue that is affecting PostalOne external users. The issue is currently under investigation, and the root cause is unknown. More information will be provided as it becomes available. ” Update email at 5:14 pm EDT “Attention PostalOne!® Users We have identified the cause of this problem and have taken down a server that was impacting user access/performance. We believe access to PostalOne has been restored for internal/external user. I will provide an update once we confirm system availability with Help Desk.” Update email at 5:36pm EDT: “Attention PostalOne!® Users We have completed restoring service to the remaining server/cell that was taken down earlier this afternoon. The system has now been fully restored and response times should have returned to normal levels. Today’s outage impacted both internal users who access PostalOne through blue page and external users who access PostalOne services through Business Customer Gateway. The outage did not impact eDoc submission via mail.dat.”

Written by Lisa.Bowes

August 25th, 2010 at 5:22 pm

Posted in Service,USPS

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