Postal Incident Reporting

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Record incidents and associated incurred costs of USPS-caused issues

Idealliance – a leader in postal supply chain communication, innovation, and standardization since 1967 – began an effort in late 2014 to better document industry’s incurred costs to USPS field operations or USPS headquarters IT systems and provide a feedback loop to the industry and the US Postal Service. As a result of its deliberations, Idealliance has introduced the Postal Incident Report form. It is designed to be a log of USPS-caused factual (not subjective) issues that resulted in additional costs incurred by industry companies.

The reporting of postal incidents is easily accessible – no login is required and the process is simple. Participants utilizing this recording tool can be from any segment of the mailing industry. The Incident Report, which assures anonymity, allows users to record the date of the issue, the USPS location/area of responsibility involved, the nature of the incident, and the costs incurred. Any incident that creates additional (unplanned) cost should be recorded. Incidents can include:

• software-related issues that impact mail production or cause Scorecard errors
• file-related issues that impact labeling
• mail acceptance issues such as erroneous drop shipment refusals
• unloading delays that result in detention charges
• situations where the USPS doesn’t unload all the pallets for their destination
• unscheduled facility closures during holidays
• MTE shortages
• other similar issues

By recording your incidents and associated incurred costs, IDEAlliance – working on behalf of the industry – will provide industry feedback to the US Postal Service to pinpoint and focus current and evolving issues of concern.

Link and form here:

Written by Lisa.Bowes

July 15th, 2015 at 11:57 am

Posted in USPS

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