Informed Delivery?

with 3 comments

I signed up for the USPS Informed Delivery service as soon as it was offered in my area.

From the USPS page:
“Digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mailpieces and track packages in one convenient location.*

* Images are only provided for letter-sized mailpieces that are processed through USPS’ automated equipment”

So far I have two distinct observations to share:

#1 – Informed Delivery has changed my mailbox habits, and not for the better (even though being a mail geek, I know better!)  I live in a complex that has a cluster box system.  I used to go to the mailbox daily.  I now skip the mailbox on days when the Informed Delivery preview is less than enticing.  USPS has effectively stolen my “mail moment”.

#2 – When Informed Delivery rolled out, I was using both the app and the emails.  On the app, there is a checkbox where you can report that you didn’t receive a piece of mail pictured.  On the emails, there is wording at the bottom – wording that seems to have morphed:

From an email Informed Delivery Notification – August 2018 – “Didn’t get a mailpiece pictured above? Let us know.

Sometime during the beginning of September, the verbiage was drastically changed to – “Mailpieces may arrive several days after you receive the notification. Please allow up to a week for delivery before reporting missing mail.”

What?  The notification isn’t for what is in today’s mail, it’s for what may be in this weeks’ mail?

Now USPS has stolen the Informed Delivery moment for me as well.


Written by Lisa.Bowes

December 13th, 2017 at 11:41 am

Posted in USPS

3 Responses to 'Informed Delivery?'

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  1. Missing mail…
    I misinterpreted the “up to” part in September, when a letter did not arrive. I waited exactly a week and then when I went to report it, found out that “Mailpiece images will appear in the dashboard for six days”.

    I’m not sure what they would do with the report, anyway. I think it’s just a feel-good feature.


    13 Dec 17 at 6:33 pm

  2. Is the operation that captures the scanned image the considered the final delivery scan from an IMb Tracing/Informed Delivery standpoint?

    Dave Meyers

    19 Dec 17 at 10:48 am

  3. Me again. I guess I shouldn’t be surprised, but Informed Delivery has now also given me a scanned view of somebody else’s mail. It was a phone bill, and the mail actually belongs to my coworker. So, now I know she has a phone, whether or not she was hoping to keep that private.


    21 Jan 18 at 5:47 pm

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