Archive for the ‘Service’ Category

Impact of the New USPS Network on Service to the Mailing Industry

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Written by Lisa.Bowes

October 7th, 2011 at 12:54 pm

Posted in Service,USPS

Optional Procedure Mailers, Pay Attention

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This item was mixed in with the DMM advisory on July DMM Updates…

From the Advisory:
New Authorization Process for Mailers Using Special Postage Payment Systems
We revised 705 to reflect a new authorization process for mailers wishing to mail under a special postage payment system, and to remove reference to fixed 2-year authorization periods.

And here is part of the new rules –
3.2.4 Authorization Period
[7-5-11] Authorization remains in effect until such time as the Business Mailer Support manager or the mailer cancels the authorization or agreement.

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This reads to me like the USPS can revoke your OP Agreement whenever they feel like it.

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Further on:

3.2.10 USPS Cancellation

[7-5-11] The USPS may cancel an Optional Procedure Mailing System authorization if:

a. The mailer provides misleading or incorrect data to avoid paying postage, makes no mailings under the Optional Procedure authorization or service agreement during any consecutive 12-month period, or fails to comply with the terms of the authorization or service agreement or the standards applicable to the Optional Procedure Mailing System.

b. A periodic review or audit reveals that the Optional Procedure Mailing System authorization or service agreement should be discontinued or the mailer is not complying with the terms of the authorization or service agreement.

3.2.11 Cancellation Notice and Appeal

[7-5-11] The cancellation takes effect 15 days from the mailer’s receipt of the notice unless, within that time, the mailer files a written appeal with the Business Mailer Support manager. The appeal must present additional information explaining why the Optional Procedure Mailing System authorization should not be canceled. If the Business Mailer Support manager does not uphold the appeal, the appeal letter, additional information, and the complete record underlying the decision to cancel the authorization are forwarded to the vice president, Mail Entry and Payment Technology, USPS Headquarters, who issues the final agency decision to the mailer.

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There a lot of revisions to this section, bears reviewing for OP mailers.  One caveat is that the 2 year review will no longer be required.

Written by Lisa.Bowes

July 5th, 2011 at 11:38 am

PostalOne! Outage – Duration = 2 Hours

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PostalOne! experienced some downtime this afternoon.  Communications from the PostalOne! Help Desk: email at 3:05pm EDT: “PostalOne! Production Performance Issues! You are receiving this email because a Priority Urgent ticket has been opened by the PostalOne Help Desk for an issue that is affecting PostalOne external users. The issue is currently under investigation, and the root cause is unknown. More information will be provided as it becomes available. ” Update email at 5:14 pm EDT “Attention PostalOne!® Users We have identified the cause of this problem and have taken down a server that was impacting user access/performance. We believe access to PostalOne has been restored for internal/external user. I will provide an update once we confirm system availability with Help Desk.” Update email at 5:36pm EDT: “Attention PostalOne!® Users We have completed restoring service to the remaining server/cell that was taken down earlier this afternoon. The system has now been fully restored and response times should have returned to normal levels. Today’s outage impacted both internal users who access PostalOne through blue page and external users who access PostalOne services through Business Customer Gateway. The outage did not impact eDoc submission via mail.dat.”

Written by Lisa.Bowes

August 25th, 2010 at 5:22 pm

Posted in Service,USPS

PostalOne! Critical Issues List

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Spreadsheet updated 10/13/09 – can be found at RIBBS:

PostalOne! Critical Issues List

Identified problems, repair schedules, and possible workarounds for issues in PostalOne! for Intelligent Mail

Written by Lisa.Bowes

October 13th, 2009 at 10:28 am

Posted in Service,USPS

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Mail.dat

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The USPS will discontinue support for Mail.dat version 8.1 on November 14, 2009. Mailers currently using 8-1 for electronic documentation should migrate to 8-2, or skip that version and go straight to the latest Mail.dat version, 9-1. 9-1 is required for participation in Full Service Intelligent Mail.

From the IDEAlliance website:
Mail.dat is the standard embraced by a significant portion of the mail production industry and the US Postal Service. Mail.dat is a relational database of nineteen “connected” files describing each characteristic that can exist within a mailing. As such, the standard has contributed to important gains in efficiency, economy, and strategy enhancement.

Written by Lisa.Bowes

July 6th, 2009 at 12:06 pm

Posted in Service,USPS

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How USPS Service Will Work on Inauguration Day

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How USPS Service Will Work on Inauguration Day

Mail will be delivered, but expect delays and some areas to be closed off…

Written by Lisa.Bowes

January 17th, 2009 at 1:53 pm

Posted in Service,USPS

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BMEU Bulk Mail Entry Unit Changes

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USPS News Link

Article here about BMEU changes coming, in preparation for Intelligent Mail May.  Revenue protection is the name of the game, even though the spin doctors are making this about improving the mailer experience when entering bulk mail.

Watch out for yet another acronymn, PBV – Performance-Based Verificiation.  With all that mailers already have on their plates to prepare in order to participate in Intelligent Mail, sweeping verification changes to procedures that have been in place for many years will add yet another level of uncertaintiy to the mix.  ’09 brings a multitude of changes – things certainly won’t be boring.

Written by Lisa.Bowes

January 14th, 2009 at 9:00 am

Posted in Service,USPS

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USPS Hot Information Links

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The newly-revamped USPS RIBBS website here http://ribbs.usps.gov/

has a new link to this page, Mailer Information – What’s Hot:
http://www.usps.com/communications/news/bmcupdates.htm
This What’s Hot page has a short list of valuable links to information on

  • Pending Route Adjustment Effective Dates (critical carrier route information.  Carrier routes will be adjusted frequently over the next few months, mailers should view this information so as to keep their mailing lists up to date)
  • A link to In Home Date Guidelines – for planning purposes
  • A link to Modern Service Standards
  • A link to FSS Flats Sequence Strategy information
  • other valuable mailing links

RIBBS is really developing into a terrific, modern-looking, easy to navigate postal resource, with timely information made more accessible.  This page is worthy of a bookmark, and should be the first stop when searching for detailed information from the Postal Service.

Written by Lisa.Bowes

January 13th, 2009 at 8:02 am

Posted in Resources,Service,USPS

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DMM Advisory – USPS.com Service Update

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From a DMM Advisory just posted, this service update regarding the shipping challenges this week. Hopefully the USPS can use thi experience to help to improve systems so service interruptions can be minimized moving forward.

Usps.com Update

Customers should begin to experience routine transactions on Click-N-Ship, with far fewer system interruptions, as the Postal Service continues to fine-tune corrections to the networks that drive usps.com. While some customers still may experience difficulties, the majority of transactions should process without incident. Customers who may not be able to complete a final transaction on Click-n-Ship should remember that no credit card will be billed unless a label is printed.

The other tools and services available at usps.com currently are running without incident, including free package pickup, ZIP Code Look Up, Post Office Locator and the Postal Store. Problems still may occur infrequently, and we ask customers for their continued patience and support as we continue to monitor the situation and test network systems.

We apologize again for the inconvenience this has caused our valued customers and business partners, we thank you for your patience, and we look forward to being able to provide the quality level of service you can expect from the U.S. Postal Service. Should any problems arise, customers still are able to use Endicia.com and Stamps.com for their postage needs and can refer questions to 1-800-ASK-USPS. Again, we thank you for your cooperation as we worked toward the solution.

Written by Lisa.Bowes

December 11th, 2008 at 2:04 pm

Posted in Service,USPS

National Mail Service Updates

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The USPS is working to improve communications to Drop Ship mailers, with a Service Updates page:

http://www.usps.com/communications/news/serviceupdates.htm

Information on this site is provided for mailers with plant-verified drop shipments going to postal facilities that are either closed or have limits due to natural disasters or severe weather conditions.  In addition to the obvious (hurricanes, tornadoes), fires and flooding situations are also covered.  The site will provide mailers with optional destinating mail entry information.  Info is updated on a daily basis.

The more information available, the better-equipped mailers will be to adjust to real-world issues and conditions in a timely manner.  Any and all efforts to keep mailers informed should be applauded.

Written by Lisa.Bowes

December 11th, 2008 at 10:27 am

Posted in Service,USPS

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