Black Monday?

with 2 comments

Top ten thoughts from the USPS “Intelligent” Mail think tank:

1.  Let’s plan a major undertaking such as Full Service Intelligent Mail to be implemented on the Monday after a long holiday weekend, during the busiest part of the mailing season.

2.  Let’s tell mailers Full Service delivers end-to-end visibility into the mail stream, when it does NOT.  Once the mailers have bought in and invested enormous sums of money, then tell them piece tracking is at an additional cost, and oh, by the way, you don’t need Full Service to do so.  (Or, let’s just not tell them at all)

3. Let’s make changes to our verification processes on the Wednesday before the Monday implementation, and then let’s not get the word out to the vast majority of mailers (or our clerks) until Friday-or Monday, implementation day.

4.  Let’s put all our required eDocumentation eggs into an already overflowing, slow, unstable, and unreliable PostalOne! basket.

5.  Let’s continue to delude ourselves into believing that mailers are eager to get on Full Service for the “benefits”, not the postage discount.

6.  Let’s write and then continually edit/update at least a dozen different guides and specifications necessary to do Full Service Intelligent Mail.

7. Let’s make Mailer ID and Service Type ID management so complex and difficult that even mailing experts come away baffled and confused.

8.  Let’s offer three different types of address correction systems, with different file formats, different rules, and different billing processes.

9.  Let’s figure out how to charge for address corrections on the mail that needs it the most, while at the same time telling mailers we are committed to reducing Undeliverable As Addressed mail.


10.  Let’s acknowledge that there are major issues with Intelligent Mail, but proceed as if “everything is fine” anyway.

All aboard!!  Damn the torpedoes, Full Service steam ahead!

Mailers and mail owners, careful – you are about to get burned.

Written by Lisa.Bowes

November 25th, 2009 at 10:06 pm

Posted in USPS

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2 Responses to 'Black Monday?'

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  1. Lisa, you made me laugh really hard….

    >>Mailers and mail owners, careful – you are about to get burned.
    That reminds me…. got to run now and baste the turkey

    Happy Thanksgiving

    Postal Sanity

    Postal Sanity

    26 Nov 09 at 3:04 pm

  2. Amazing! The Postal Service is competing against itself, Postal Management is trying to figure out how its customers can utilize First Class mail productivly against the bulk mail volume that is shutting down the First Class mail flow.

    Jack Letterman

    27 Nov 09 at 8:33 am

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