Archive for February 14th, 2015

Postal Service Back to Normal After Electronic Glitch Fixed – ABC News

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The U.S. Postal Service says it’s fixed the electronic glitch that had disrupted some services — and that everything is back to normal.

Spokesman David Partenheimer says in an email that the agency’s communication network was restored Friday night.

“Postal Service back up,” he says.

A network outage had affected some postal functions from late Thursday through Friday, including package handling at some local post offices. The problem brought down the agency’s email system across the country.

The Postal Service says the trouble resulted from a hardware installation Thursday.

The outage did not affect the acceptance of mail, or mail processing or delivery.

via Postal Service Back to Normal After Electronic Glitch Fixed – ABC News.

The outage most certainly did affect the acceptance of mail.  Mailers had to switch to a contingency plan.  The Business Customer Gateway, PostalOne!, and FAST, the drop ship appointment system, were all inaccessible during the outage – how can that be spun as an “electronic glitch”? 

A glitch is a short-lived fault in a system. It is often used to describe a transient fault that corrects itself.  The downtime from Thursday through late Friday was NOT a glitch.  It was a system failure. 

A system failure is defined as “The condition in which a system no longer performs the function it was intended to, or is not able to do so at a level that equals or exceeds established minimums.” 

Apparently there is also a communications failure.

Written by Lisa.Bowes

February 14th, 2015 at 11:52 pm

Posted in USPS

Postal Service dealing with national computer outage — hackers not involved – The Washington Post

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Friday the 13th’s bad luck came a bit early for the U.S. Postal Service this week as a national computer outage hit the agency during a hardware installation on Thursday.

USPS spokeswoman Toni Delancey said Friday that the outage, which began sometime on Thursday afternoon, has affected the agency’s e-mail system and some retail services, but that mail delivery, mail processing and tracking and scanning services are unaffected.

“Most of the customer-facing operations are still up,” she said. “It’s not impacting the mail.”

Delancey said the outage is not the result of a cyber attack. She could not immediately provide details on the hardware installation that triggered the problems.

via Postal Service dealing with national computer outage — hackers not involved – The Washington Post.

PostalOne! is still down.  I would consider that to be a customer facing operation, but perhaps major mailers are no longer considered to be customers in the eyes of the Postal Service. 

Written by Lisa.Bowes

February 14th, 2015 at 12:06 am

Posted in USPS