Archive for October 22nd, 2014

Known Issues – Mailer Scorecard Reports

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Known Issues – Mailer Scorecard Reports

The Postal Service has been working with the mailing industry to validate the accuracy of the Mailer Scorecard Reports (Full-Service Electronic Verification, eInduction, Seamless Acceptance) to help identify system issues when they occur and to validate when those issues are corrected. We are continuing to work aggressively to address issues with the reports that are impacting a small percentage of mailings and specific mailing scenarios. The mailing industry is encouraged to start using the reports again beginning November 16, 2014.

The Mailer Scorecard – External Issues contains a listing of specific issues impacting the Mailer Scorecard reports for Full-Service, eInduction, and Seamless Acceptance, the scenarios in which they occur and the scheduled dates they will be fixed. A Read Me tab describing each column of the report is included in the first tab.

via RIBBS – USPS National Customer Support Center.

Can you imagine being directed to your bank or credit card or cell phone or cable company website, armed with a list of stuff that is broken (some of which you had found previously and reported to them), trying to muddle through difficult reports – made even more difficult because you can never be quite sure the data within is accurate, all for the privilege of paying additional, after the fact fees because you made a preparation mistake last month that you were not even aware of. 

There are a great deal of really good USPS and mailing industry people spending their time working on this misguided effort rather than USPS focusing on reliable, predictable delivery and industry focused on growing the mail. They must feel like Sisiphus most days.

Written by Lisa.Bowes

October 22nd, 2014 at 9:26 am

Posted in USPS