Archive for September 12th, 2014

A Parable – What Happened to the (Fictional) Corner Grocery?

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Let’s say you do your grocery shopping at Corner Grocery. You have a Corner Grocery card that you signed up for, and they gave you a Guide to Shopping at Corner Grocery. After shopping at Corner Grocery for a couple of months, 4 or 5 times a month, you get a bill in your email box.   Apparently you owe Corner Grocery some money, because you didn’t follow some of the rules outlined when you signed up for your card. They provide you with an online portal to review your charges via reports.

You go try to access the reports, and struggle to navigate and understand them. Then when you do think you have a handle on it, you realize that most all of the items in question have been eaten already. Some items were items you purchased for your next door neighbor as a favor. Some of the items were donated to a soup kitchen. Digging further, there seems to be some errors in the reports themselves, so you are left scratching your head.

Now you try to dispute some of the charges where you suspect there is a data issue. Evidence supporting your claims need to be provided by you. It’s time consuming trying to back-track everything. You have current stuff that needs your attention and is biting at your heels.

Then, you suddenly realize that you have already spent more hours of your time trying to figure this out than it is worth, and you just pay the bill. Some or all of whatever was wrong is unable to be corrected for the next shopping trip, because you aren’t sure what is going on. The complexity and lack of value-add to you as a consumer, leaves you with little choice that a follow up decision is necessary.

You stop shopping at Corner Grocery.

The end.

Written by Lisa.Bowes

September 12th, 2014 at 1:45 pm

Posted in USPS

Commemorating the Battle at Fort McHenry on Forever stamps

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Written by Lisa.Bowes

September 12th, 2014 at 10:03 am

Posted in USPS

‘Where’s my stuff?’ ‘Where’s my stuff?’ Avoiding ‘No attempt/No delivery’ complaints

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The Postal Service sometimes receives complaints from customers asking, “Where’s my stuff?” This usually happens after undelivered mailpieces have been mistakenly scanned “delivered” or “attempted.”

Where’s my stuff? — officially known as “No attempt/No delivery” — is one of the top three customer complaints received by the Postal Service. Fifty-eight percent of complaints received fall into this category.

Here are some reminders to avoid No delivery/No attempt complaints:

If a mail piece won’t fit in the compartment or the box is too full and no parcel lockers are provided, a delivery attempt must be made to the customer’s residence.

Completing a PS Form 3849, Delivery Notice/Reminder/Receipt, and leaving it for the customer without an attempt is not the level of service customers expect, nor is it the service the customer has paid for.

All items requiring a signature also must be attempted at the residence. Don’t scan these items as “delivered” or “attempted” and place them in the mailbox.

“Scan events also must be accurate if the Postal Service wants to keep growing the package business,” says Consumer Advocate and Customer Relations Manager John Budzynski. “Every scan counts to our customers.

via USPS News Link Story – ‘Where’s my stuff?’.

Written by Lisa.Bowes

September 12th, 2014 at 12:46 am

Posted in USPS