Archive for September 10th, 2014

Despite deficits, Postmaster General an ‘eternal optimist’ | Deseret News

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Written by Lisa.Bowes

September 10th, 2014 at 8:37 pm

Posted in USPS

Why do you have to buy an iPhone 6 to get a working digital wallet? Think different

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Written by Lisa.Bowes

September 10th, 2014 at 8:29 pm

Posted in USPS

PostalOne! Release 38 Known Issue Identified

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From the PostalOne help desk:

Attention PostalOne!® Users

PostalOne!® Release 38 Known Issue Identified

Incentive Programs **Earned Value Reply Mail Promotion also Affected**

An issue has been identified affecting Mail.dat submitted mailings which claim the incentive programs, Emerging Technology 2014, Color Print in First-Class Mail and Earned Value Reply Mail Promotion. Specifically, the PostalOne! system is not receiving the incentive discount for CAPS accounts since the Release 38 deployment on August 24, 2014. Customers are not receiving the discount which is causing them to be overcharged.

Final Status; The code change for defect 4985 was implemented as part of Sunday, September 7th deployment. The code fix is applied for any Mail.dat postage statement submitted/created after the 9/7/201deployment. For any statement finalized or submitted prior to the 9/7 deployment will require the data repair to refund the incentive amount to the customer. The data repair on September 12th will automatically credit customer accounts for a one-time electronic refund to the customer permit accounts. If a statement is in UPD status when the data repair runs the total postage will be recalculated to provide the customer the correct incentive amount.
Issue

*   The postage statements which display on the Business Mail Acceptance Unit dashboard reflect that the incentive discount was applied correctly. However, when the PostalOne! system attempts to perform the transaction to the customer’s CAPS account, the transaction for the incentive amount does not transmit to CAPS. The total postage minus the incentive is transacted to the CAPS account and the customer is overcharged for the postage by the amount of the incentive discount.

*   This issue will be resolved on September 7, 2014 in the PostalOne! Release 38.1.1.

 

Workaround

*   Immediate Workaround: Acceptance employees should process postage statements for impacted eDoc mailings/CAPSs accounts even though it will put the account in a negative balance.

*   Refund Process: A refund procedure through an IT data repair has been established to automatically credit customer accounts for a one-time electronic refund to the customer permit accounts on September 9, 2014. Refunds will automatically be generated by the PostalOne! system and reflected in customer CAPS accounts using a Refund to Trust (USPS Error), automated procedure. For each PostalOne! transaction a corresponding transaction will occur in the CAPS customer account.

*   Refunds will be granted to customers who meet the following criteria.

  • Mailpiece meets all promotion requirements
  • Mailer is enrolled in the Incentive Programs Services during the outage period
  • Reason for discount not applied due to ALM 4985
  • Customers are not required to contact the Postal Service during this process.

o   If customers do not receive a refund by September 12, 2014, and believe they were entitled to one, they are instructed to contact the Program Office at mobile.Barcode@usps.gov<mailto:mobile.Barcode@usps.gov>. The Program Office will assist such customers for resolution.

PostalOne! ® Help Desk

Written by Lisa.Bowes

September 10th, 2014 at 8:05 pm

Posted in USPS

Postmaster General optimistic about mailing industry

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Postmaster General optimistic about mailing industry Opportunities Amid Stronger Economic Conditions

Says marketers giving mail a fresh look due to better data and technology integration.

“The Postal Service is making great strides with the rich data we provide to our customers,” said Donahoe. “We are enhancing our products and services based on a much stronger data and technology platform, and that is driving a lot of exciting opportunities for America’s marketers and businesses.”
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Better data?  I’m curious as to what is being referenced.  Anybody know?

Side note:  Congratulations to my colleague and friend Lucie Jameson of The Hartford for being named PCC Industry Member of the Year!

Written by Lisa.Bowes

September 10th, 2014 at 5:01 pm

Posted in USPS

Mail Slot Mandate

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http://newyork.cbslocal.com/2014/09/09/post-office-nixes-delivery-to-some-brooklyn-residents-with-low-mail-slots-in-doors/

Good video here with some visuals on the specifics to the delivery problems these residents are facing.

I do have direct personal experience with this issue, I too received a letter like the one in this story regarding moving my mailbox from the front of my house to the street.  In a cooperative spirit, I went ahead and moved my box — however many of my neighbors on my street did not, as they did some digging and found that they (and me!) were actually in compliance with USPS rules.  Result?  My delivery person has to deliver street/house boxes with no rhyme or reason, some of them are on the houses, some are on the street.  We happen to have a carrier in a vehicle, so the carrier has to drive, stop, drive, stop stop, chuck the wheels on vehicle, drive ten feet, stop, deliver, etc.  Instead of either a walking route or a driving route, the result of the misguided effort to push everything to street is actually worse for the USPS than it was before, in my neighborhood at least.

Perhaps the USPS should change their motto to “We apologize for any inconvenience”.  That’s becoming the most commonly used phrase I see in their communications these days.

 

See earlier post:
Brooklyn Mail Woes

 

Written by Lisa.Bowes

September 10th, 2014 at 1:11 pm

Posted in USPS

Congress’s plan to get nothing done – The Washington Post

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Polls show that voters are deeply dissatisfied with Congress, and they have every reason to be. But they also are ultimately responsible. It is up to them to elect lawmakers who prefer to shake hands and pass legislation rather than waste time in the sort of cynical positioning Washington will see over the next several weeks.

via Congress’s plan to get nothing done – The Washington Post.

Editorial piece, not specific to USPS, but one that I wholeheartedly agree with.  Voters need to take some responsibility here, as the leaders we have elected do not seem inclined to do their jobs.

Written by Lisa.Bowes

September 10th, 2014 at 11:08 am

Posted in USPS

Scout Somerville » News: Post Office Post-Mortem

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…But the Union Square property continues to incite debate, speculation and federal review – partially focused on the Ross Moffett mural located in the lobby, whether the USPS was lax in following Section 106 of the National Historic Preservation Act, the lack of outcry from public officials around the sale and claims that closure of the office has affected postal service in the city.

“The carriers are now working out of Chelsea Carrier Annex and are expected to use the same amount of hours despite the extra travel time,” said a postal worker who did not wish to be named, commenting on the recent delivery disruptions in Somerville. “Work is rushed and careless errors are being made.”

via Scout Somerville » News: Post Office Post-Mortem.

Written by Lisa.Bowes

September 10th, 2014 at 11:04 am

Posted in USPS

No Mail Boxes – WSVN-TV – 7NEWS Miami Ft. Lauderdale News, Weather, Deco

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The mail boxes for an entire neighborhood are vandalized, the Postal Service can’t deliver the mail and residents can’t get the boxes replaced. So legally, who has to pay for the new boxes?

via No Mail Boxes – WSVN-TV – 7NEWS Miami Ft. Lauderdale News, Weather, Deco.

Written by Lisa.Bowes

September 10th, 2014 at 10:52 am

Posted in USPS

Will the Postal Service add fruits and veggies to its daily deliveries?

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The United States Postal Service USPS is making fresh food deliveries for Amazon in San Francisco as part of a two-month test.

The deliveries, which started in the first week of August, are being made between 3 a.m. and 7 a.m. when most postal trucks are not in use. Amazon’s insulated delivery bags assure that USPS won’t have to run refrigerated trucks for perishable food.

For USPS, the test comes as the cash-strapped federal agency recently won approval to slash prices to better compete for package delivery with UPS and Federal Express. USPS, according to Internet Retailer, said in an e-mailed statement that the test will “determine if delivering groceries to residential and business addresses would be feasible from an operations standpoint and could be financially beneficial.”

via RetailWire News Article: Will the Postal Service add fruits and veggies to its daily deliveries?.

Observation:  I use our regional grocery store Stop & Shop’s Peapod delivery on occasion, and it is a great convenience option.  There are some details missing from the article that make me wonder how USPS will handle, especially things like folks not at home (Peapod requires somebody to be there to receive the products), handling of perishables, etc.  Additionally, my Peapod driver brings the groceries into the house, and accepts a tip – and they don’t charge very much.  Not sure if the margins and existing competition already in place will eventually doom this endeavor. 

Written by Lisa.Bowes

September 10th, 2014 at 10:49 am

Posted in USPS

Outrage As Post Office Refuses To Deliver Brooklyn Mail

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Written by Lisa.Bowes

September 10th, 2014 at 9:18 am

Posted in USPS