Archive for September 8th, 2014

Business Customer Gateway Issues

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Program Registration 11.0.0.3  Known Issue
 
 
Some mailers are experiencing performance degradation when accessing the Business Customer Gateway (BCG) to utilize the Incentives and Online Enrollment functions. Users with a large number of CRIDs associated to their BCG login account are frequently experiencing a time-out due to latency while the system makes API calls to process each individual CRID. We have identified the root cause of the performance issue and are working to resolve it as quickly as possible. We apologize for the inconvenience this may have caused.  Updates will be provided periodically as we make progress in addressing this important performance issue.   
 
For further support on this and all other issues related to Online Enrollment, please contact the Confirmation Services Help Desk at 1-877-264-9693 option 1. 
 
For all Incentives performance issues and questions, please contact the PostalOne! Help Desk at 1-800-522-9085 option 3 then option 6
 
RIBBS Known Issues Reference
For a comprehensive list of “Known Issues” please refer to RIBBS at the link below:
 
https://ribbs.usps.gov/intelligentmail_schedule2014/releases/aug_sept2014/issues.cfm
 
 
Thanks
PostalOne! ® Help Desk

 

Written by Lisa.Bowes

September 8th, 2014 at 7:14 pm

Posted in USPS

September DMM Update

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From the DMM Advisory:

September DMM Update
 
Postal Explorer® (pe.usps.com) is your source for up-to-date mailing standards. The Domestic Mail Manual (DMM®) is fully searchable on Postal Explorer and features fly-out menus, cross-reference links, and an extensive subject index. Today we updated our mailing standards to include the following changes:

Domestic Competitive Products Pricing and Mailing Standards Changes

We revised various sections of the DMM to reflect changes to some of the prices for Priority Mail® and the mailing standards for Premium Forwarding Service Commercial™ competitive products. We published this information in the August 7, 2014, Postal Bulletin.
 
eDoc Volume Criteria for Single-Piece First-Class Mail
We revised 604.5.1 to correct the DMM language permitting less than the current minimum volume for permit imprint mailings when mailers submit electronic postage statements and piece-level barcode information for single-piece First-Class Mail® letters. We published this information in the August 21, 2014, Postal Bulletin.
New Mailing Standards for Domestic Mailing Services Products
We revised various sections to introduce new or enhanced service features. We published this information in the August 21, 2014, Postal Bulletin.
 
Our next scheduled DMM update is October 6, 2014.
 

 

Written by Lisa.Bowes

September 8th, 2014 at 4:21 pm

Posted in USPS

PostalOne! Known Issues List – Release 38

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This is the posted PostalOne! Release 38 known issues list as of 9/5 currently posted to RIBBS.  The issues lists for 2014 releases resides here for future reference:
https://ribbs.usps.gov/intelligentmail_schedule2014/releaseoverview2014.cfm

The 2015 Release page already has a placeholder for Known Issues….just no schedule yet
https://ribbs.usps.gov/intelligentmail_schedule2015/releaseoverview2015.cfm

 

Written by Lisa.Bowes

September 8th, 2014 at 9:33 am

Posted in USPS