Archive for September 3rd, 2014

Mailpiece Design Analyst Help Desk Presentation

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Mailpiece Design Analyst Help Desk

https://ribbs.usps.gov/bma_mdasupport/documents/tech_guides/MDACustomerServiceHelpDeskOpenLines.pdf

From the presentation linked above:

mda

My observations:

1. Goal # 1 is to have user go online.
2. Goal #2, open a remedy ticket.
3. Process focused.

Written by Lisa.Bowes

September 3rd, 2014 at 8:45 pm

Posted in USPS

OIG Report on Toledo, OH, Processing and Distribution Center Mail Consolidation

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What the OIG Found:

A business case existed to support mail consolidation from the Toledo P&DC into the Columbus and Michigan Metroplex P&DCs. The overall cost savings was $9.3 million annually, which was about $100,000 more than the Postal Service estimated.

Following the consolidations productivity increased at both receiving plants, delayed mail decreased at the Michigan Metroplex P&DC but increased at the Columbus P&DC, and service scores initially decreased at both plants but
have begun to rebound. Also, no career employees were laid off.

The consolidations did have a negative impact on carriers, with about 28 percent more carriers returning after 5 p.m. This resulted in customers receiving their mail later, as well as an increased risk to carriers’ safety.
While the Postal Service generally followed AMP guidelines, the AMP worksheets had errors because maintenance and transportation costs were underestimated.

Full report here:  no-ar-14-009.pdf.

Interesting that this is the second report where it has been stated that consolidations were the cause of keeping carriers on the street after 5pm.

Written by Lisa.Bowes

September 3rd, 2014 at 11:16 am

Posted in USPS