Archive for July, 2014

Inside the Radical Redesign of the Country’s Largest Retailer: USPS

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Written by Lisa.Bowes

July 31st, 2014 at 10:35 pm

Posted in USPS

Letter: Postal Service upping stamp price may be tipping point for consumers

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Letter: Postal Service upping stamp price may be tipping point for consumers.

Interesting viewpoint from a “letter to the editor” submission that I happened to run across, as this came up in my local Connecticut news.  Worth a look.

Written by Lisa.Bowes

July 31st, 2014 at 2:02 pm

Posted in USPS

USPS Network Rationalization Phase II Webinar

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Network Rationalization Phase II Webinar

August 15, 2014 at 2:30 p.m. (EDT)

The Postal Service Network Operations team invites you to a Network Rationalization Phase II webinar to provide more information about the transportation and logistical requirements involved with the 2015 Network Rationalization implementation plans.

Please join Dave Williams, VP Network Operations and his staff for an informative webinar on Friday, August 15 at 2:30 p.m. The Postal Service is committed to working closely with our customers to help them plan their mailings and mitigate potential issues during this change.


Instructions for participating appear below.


Network Rationalization, Phase II
Friday, August 15, 2014, 2:30 pm EDT

Attendee Information

US/Canada Attendee Dial-in: (888) 890-1547

International Toll Attendee Dial-in: (484) 487-2636

Conference ID: 72407448

Attendee Direct URL:


If you cannot join using the direct link above, please use the alternate logins below:

Alternate URL:

Event Number: 998 566 920

Written by Lisa.Bowes

July 31st, 2014 at 9:51 am

Posted in USPS

DMM Updates

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From the DMM Advisory:

Postal Explorer® ( is your source for up-to-date mailing standards. The Domestic Mail Manual (DMM®) is fully searchable on Postal Explorer and features fly-out menus, cross-reference links, and an extensive subject index. Today we updated our mailing standards to include the following changes:


Domestic Mail Manual Streamlining

We revised Sections 203, 207, 601, 608, 703, and 705, continuing our initiative to reduce the size of the DMM without changes to standards.
eDoc Volume Criteria for Single-Piece First-Class Mail

We revised DMM 604.5.1 to permit less than the current minimum volume for permit imprint mailings when mailers submit electronic postage statements and piece-level barcode information for single-piece First-Class Mail. We published this information in the June 12, 2014, Postal Bulletin.


Clarification-Centralized Account Processing System (CAPS)

We revised various sections of the DMM to correct references to Centralized Account Processing System (CAPS) inadvertently listed as Centralized Account Payment System. We published this information in the June 26, 2014, Postal Bulletin.


Clarification of Permit Fee Waiver in Participation Requirements for Full-Service Pieces

We revised DMM 705.23.3c. to clarify the permit fee waiver in participation requirements for Full-Service pieces. We published this information in the June 26, 2014, Postal Bulletin.


Deferral of Effective Date: Elimination of Business Reply Mail (BRM) Parcels

We revised DMM 505.1.4.1 to defer the effective date for eliminating mailers’ option to use Business Reply Mail (BRM) to pay postage for parcel-shaped items. We published this information in the June 26, 2014, Postal Bulletin.


Revised Postage and Fee Refund Criteria

We revised DMM 604.9.0 to update the hourly charges and related postage threshold used in assessing certain types of postage refunds and to provide the allowable time periods for requesting refunds for extra service fees. We published this information in the June 26, 2014, Postal Bulletin.


Our next scheduled DMM update is September 7, 2014.


Written by Lisa.Bowes

July 29th, 2014 at 8:42 am

Posted in USPS

Why Are Postal Workers Boycotting Staples?

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Written by Lisa.Bowes

July 28th, 2014 at 3:52 pm

Posted in USPS

Postal Service seeks RIF administrator as layoffs loom

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Written by Lisa.Bowes

July 28th, 2014 at 3:49 pm

Posted in USPS

USPS Turns 239

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Written by Lisa.Bowes

July 26th, 2014 at 12:53 pm

Posted in USPS

IG Calls on USPS to Improve Business Service Network | Federal Manager’s Daily Report

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The Postal Service could generate an additional $382 million in fiscal 2014 by improving customer outreach through its Business Service Network, through which it supports some 23,000 large customers, the USPS inspector general has said. It said that up to 53 percent of the accounts that require outreach were not contacted proactively and that the average resolution time for customer service requests was five days, rather than the BSN’s three-day goal. Delays are sometimes the result of BSN staffing having to go through other areas of USPS to help resolve customer concerns. Giving BSN greater access to more resources such as Intelligent Mail barcode data could help BSN resolve questions faster, according to the IG. It recommended that all BSN customers have the opportunity to provide feedback through the customer experience surveys, and encouraged the Postal Service to expand the methodology used to evaluate BSN staff to include metrics, such as revenue growth or timeliness in resolving issues, that more accurately reflect performance.


via IG Calls on USPS to Improve Business Service Network | Federal Manager’s Daily Report.

Written by Lisa.Bowes

July 26th, 2014 at 10:44 am

Posted in USPS

Rep. Richmond Introduces Bill to Expand USPS to Include Basic Financial Services

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Written by Lisa.Bowes

July 24th, 2014 at 3:56 pm

Posted in USPS

USPS Response

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In response to my recent post on Label List data issues, this from USPS VPs Pritha Mehra and David Williams:

USPS Response:  

MTAC User Group 9 was formed to collaborate and work through label list data quality and distribution concerns with the USPS, mail owners, mail preparers, and software vendors. This User Group continues the implementation of the plans discussed since 2012 through MTAC Task Team 11 and invites a broader participation from the industry for collaborative improvements.

The industry and the USPS has made significant progress in full-service, eInduction, and Seamless Acceptance through collaborative venues like MTAC, MSDG, and the numerous mailing industry outreach meetings.

Since the introduction of full-service Intelligent Mail, the Postal Service has worked closely with mailers, software vendors, and mail service providers to simplify, refine, and evolve full-service offerings. The Postal Service has collaborated with the software providers to certify solutions across a breadth of software providers and products to promote a variety of options for migration to Full Service.  As of June 2014, 77% of all eligible Full-Service volume is being prepared as Full-Service and customers are realizing numerous benefits and value.

The Postal Service is now engaged in active outreach effort to promote full-service adoption among the segment that has not yet adopted.  Further, working with the industry the Postal Service has developed a Mailer scorecard that presents comprehensive trend reports on key Full Service metrics. Prior to assessing any additional postage for non-compliance  the Postal Service has actively shared these reports with the industry to understand metrics and address mailer concerns. The Postal Service has made significant modifications and improvements to the dashboard based upon feedback from the industry.

Leveraging the foundation of full-service, the Postal Service worked actively with the industry to design, develop and deploy programs to streamline the acceptance and entry of mail. The eInduction program was collaboratively designed with MTAC Workgroup 138 and is now successfully deployed. The Postal Service worked with several mailers to pilot the program to ensure minimal disruption at entry docks in this period of significant transformation. Over 30% of drop-ship containers are now using the eInduction program; eliminating the need for paper 8125 documents and manual reconciliation at the entry docks.

The Seamless Acceptance program has also been collaboratively developed through MTAC Workgroup 143. This program promotes an automated process for entry and verification of mail leveraging electronic documentation, Intelligent Mail barcodes, samples collected from handheld devices, and mail processing equipment scan intelligence. A mailer is initiated into the program in a “Seamless Parallel” process where both the mailer and the USPS can view the results of automated verifications, but the mailer continues to be assessed using the traditional manual acceptance and verification processes. This gives both the USPS and the mailer time to evaluate mail quality, review and revise business processes, and address any software issues. Additional postage is not collected during the Seamless Parallel process giving the mailer and the USPS time to prepare the environment for a seamless acceptance process.  Working through pilots with a cross-section of mailers the Postal Service has established thresholds for key seamless acceptance metrics included on the mailer scorecard. Several large volume mailers are participating in Seamless Acceptance and approximately 15% of the total commercial volume is now on Seamless Acceptance.

The Postal Service is committed to ensuring mailers have adequate time to test the new programs, analyze results, and respond prior to turning on any assessments. The Postal Service is also committed to addressing issues that arise and has made significant improvements in both performance and capabilities related to these programs.   Based on industry feedback, a roadmap is being developed describing the key mail entry strategies.  This roadmap is designed to provide the mailing industry timelines and key activities in commercial mail transformation.

We welcome the opportunity to continue working with the  industry through MTAC and MSDG as well as the numerous other venues and association events. Let us keep the communication and collaborative efforts the two-way street it has been toward achieving our mutual goal – improving the value of mail.

Pritha Mehra
Vice President, Mail Entry and Payment Technology


David E. Williams
Vice President, Network Operations

Written by Lisa.Bowes

July 23rd, 2014 at 9:36 am

Posted in USPS