Archive for March, 2014

PostalOne! – This service is currently unavailable

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Apparently things aren’t going well at PostalOne! today….

This service is temporarily unavailable.We apologize for any inconvenience this might cause.

via USPS.com® – This service is currently unavailable.

I will update if I can get in, or get any official word to pass along. 

Written by Lisa.Bowes

March 31st, 2014 at 11:07 am

Posted in USPS

USPS Plans to Set the Record Straight for All

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A comment to my earlier post on the internal USPS information website requires an update to that story.  Here is the information provided by USPS:

“We agree wholeheartedly that “set the record straight” would be beneficial both internally and externally. The site is a collection of articles, letters to the editor and other externally published items in a single place.

Work is already underway — and was from the start — to add these items to our external about/usps.com site. The internal site was our “soft launch,” as we gathered sufficient material to make it worthwhile posting externally too.

Watch for it soon and thanks for reading.”

Toni DeLancey, USPS Corporate Communications

 

Written by Lisa.Bowes

March 31st, 2014 at 8:12 am

Posted in USPS

Being a Letter Carrier is a Skill

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New Postal Hires Mean More ‘Return To Sender’ Mail http://feedly.com/e/MAxHbMth

Written by Lisa.Bowes

March 30th, 2014 at 2:27 pm

Posted in USPS

USPS Delays Load Leveling

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USPS Delays Load-Leveling Plan http://feedly.com/e/r3o3SEBH

Written by Lisa.Bowes

March 30th, 2014 at 2:21 pm

Posted in USPS

PRC issued its annual assessment of USPS rates and service for 2013

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Written by Lisa.Bowes

March 28th, 2014 at 10:46 pm

Posted in USPS

2014 National Postal Forum Presentations at RIBBS

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National Postal Forum Presentations

via RIBBS – USPS National Customer Support Center.

New resource at RIBBS, check it out.

Written by Lisa.Bowes

March 28th, 2014 at 10:43 pm

Posted in USPS

USPS sets the record straight – but only internally

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The Postal Service has launched USPS sets the record straight (accessible from USPS computers) — an internal website providing postal responses to the misperceptions, misunderstandings or mistakes that sometimes occur.

The website — which includes postings of stories that recently appeared in Link — is an employee resource, with postings from Public Relations, Internal Communications and from the field. There’s information on the Postal Service’s responses to hot-button issues such as the USPS partnership with Staples, load leveling, plant consolidations and service.

It’s all part of the Postal Service’s continuing effort to correct inaccurate information.

As one of the most trusted U.S. government agencies, USPS is working to maintain trust by continuing to set the record straight.

via USPS sets the record straight — online

Am I the only one who finds it puzzling that an effort to “set the record straight” – is kept as an internal locked down resource?  Maybe setting the record straight for everybody would be beneficial?

 

Written by Lisa.Bowes

March 28th, 2014 at 2:13 pm

Posted in USPS

Comments on the PRC Advisory on Load Leveling

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First off – it’s not just load leveling.  It’s the rate increase.  The exigency increase.  The uncertainty.  Things like Load Leveling, which in all honesty, if well thought out, considered, and properly implemented may improve operations.  It’s the lack of respect for advice given freely by mail owners and mail service providers.  Mail suddenly seems to be Packages ugly sister, and not as much valued.

Mail matters.  Customers matter.  Rowing the boat, together – matters.

On to the PRC Advisory.  Keep in mind the USPS requested the advice from the Commission, it was not forced on them.

Excerpts from the full document are in quotes.  My comments are italicized.

“The Commission finds the Postal Service’s initial assessment and identification of potential benefits shows some promise, but cautions this evaluation is based on limited test information and sometimes anecdotal accounts. The Commission urges the Postal Service to undertake a more rigorous cost-benefit analysis, additional field testing and service performance analysis, and volume impact studies before committing to a nationwide rollout of the Load Leveling Plan.”

This was raised by industry early on.  Speed of implementation, regardless, seemed to be the USPS goal.  Hence…

“The Commission is also concerned that the Postal Service has not generated more support within the mailing community for its plan. A Mailers Technical Advisory Committee (MTAC) with representatives from 18 different companies was formed to consider options for workload equalization. The committee was unable to come to a consensus that the Load Leveling Plan is the appropriate solution that will smooth workloads across days of the week. The absence of significant support is an indication that the Postal Service may not provide the level of service desired by its customers, and thus may negatively affect mail volumes.”

Here are the recommendations from the PRC:

“The Commission provides the following recommendations to the Postal Service for consideration before proceeding with its plan:
>The Postal Service should perform a cost-benefit analysis at the national level to ensure that the Load Leveling Plan is cost effective, while providing the anticipated benefits;
> The Postal Service should assess the plan’s impact on volume and co-mailing/co-palletization activities;
> The Postal Service should perform additional field testing, since the results of the limited testing may not be representative at the national level;
>The Postal Service should further analyze the plan’s effect on service performance; and
> The Postal Service should conduct more extensive customer outreach to obtain a clearer understanding of mailers’ questions and concerns.”

Here is my summary of the recommendations –
>Take the time to do things right – test / analyze / plan
>Consider the affect on your customers
– maintain service (and value)
Sadly enough, the recommendation overall seems to be “apply some common sense”.  It’s a shame that advice is necessary. 

Written by Lisa.Bowes

March 27th, 2014 at 10:42 am

Posted in USPS

PRC says USPS should rethink “load levelling” scheme

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Written by Lisa.Bowes

March 27th, 2014 at 10:29 am

Posted in USPS

PRC Says USPS Destination Sectional Center Facility (DSCF) Load Leveling Plan May Negatively Affect Mail Volumes

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PRC Issues Advisory Opinion Analyzing USPS Load Leveling Plan

Washington, DC – The Postal Regulatory Commission today issued its analysis of the Postal Service’s Destination Sectional Center Facility (DSCF) Load Leveling Plan, designed to facilitate workload equalization throughout the week for processing and delivery of DSCF entered Standard Mail. While the Commission recognizes the potential benefits of the Plan, the limited testing completed thus far is inconclusive regarding the effects of the Plan on a nationwide basis. The Commission is also concerned that the Postal Service has not generated more support within the mailing community for its Plan.

via PRC Says USPS Destination Sectional Center Facility (DSCF) Load Leveling Plan May Negatively Affect Mail Volumes |.

Written by Lisa.Bowes

March 27th, 2014 at 8:40 am

Posted in USPS