Archive for August 19th, 2013

USPS Webinar – Fall Mailing Season

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From a USPS Industry Alert:

Industry Discussion on Plans for the Fall Mailing Season

Thursday, August 15, 2013

1:30 PM (EDT)

Please join USPS Network Operations and Consumer and Industry Affairs for a discussion involving plans for the upcoming Fall/Peak Mailing Season. Linda Malone, Manager, Processing Operations will host this discussion. Instructions for participating in the webinar appear below. 

–Consumer & Industry Affairs

PLEASE SHARE THIS WITH OTHER INTERESTED STAKEHOLDERS!

General Attendees: Click on the attached .ics file to save this updated event as an Outlook calendar entry. When prompted select Open| Accept. This will allow the entry to populate your calendar, it will not act as a response to the host of the event.

 

EVENT INFORMATION:

Topic: Industry/Customer Webinar to Discuss Plans for the Fall/Peak Mailing Season.

Date and Time:  August 15, 2013 1:30 p.m., Eastern Daylight Time (New York)

Event number: 997 885 099

Event password: This event does not require a password.

 

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To join the online event

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1.Click here to join the online event.
Or copy and paste the following link to a browser:

https://usps.webex.com/usps/onstage/g.php?d=997885099&t=a&EA=carolyn.mcglown%40usps.gov&ET=8b990e598e09735d028955ea511971c1&ETR=6086b08407046b41e1250184a00ff65d&RT=MiMxMQ==&p

2. Click “Join Now”.

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To join the teleconference only

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To receive a call back, provide your phone number when you join the event, or call the number below and enter the access code.

Call-in toll-free number (US/Canada): 1-877-668-4493

Call-in toll number (US/Canada): 1-650-479-3208

Toll-free dialing restrictions: http://www.webex.com/pdf/tollfree_restrictions.pdf

Access code: 997 885 099

Written by Lisa.Bowes

August 19th, 2013 at 1:29 pm

Posted in USPS

PostalOne Issues With VAR Process

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“Attention Postal One! Users: Value Added Refund Process | News | News | Mailing Systems Technology” http://feedly.com/k/19Elyd5

The only result that can reasonably be expected – USPS does not adequately test their software before deploying it publicly – resulting in issues, delays, and other unnecessary issues  Acceptance of substandard product, rife with work-around pitfalls is standard operating procedure for PostalOne. Could the endless issues and repeated errors be one of the reasons Full Service adoption has stalled?  Fix what’s broken and stop introducing further issues until there is some stability. January 2014 is closer than anyone realizes. 

Written by Lisa.Bowes

August 19th, 2013 at 1:27 pm

Posted in USPS

USPS and Customers

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“Customer Defection and Retention | Office of Inspector General” http://feedly.com/k/19EkWUU

The first step would be to define “customers” and what it means to service customers to the Postal Service.

Written by Lisa.Bowes

August 19th, 2013 at 1:10 pm

Posted in USPS