Archive for December 3rd, 2012

Letters to Santa kicks off in NYC Dec. 4

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Written by Lisa.Bowes

December 3rd, 2012 at 2:41 pm

Posted in USPS

PostalOne Help Desk Phone Outage

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From the Help Desk

You are receiving this email to inform you that the NCSC telephone system is currently down.  Our technicians are working with our service provider to restore the phone system as quickly as possible.  An estimated time of completion has not been established, but we will provide you with an update within the hour.

While the phones are not available, please use our email address, postalone@usps.gov to contact the PostalOne! Help Desk with any issues.

We appreciate your patience and we sincerely apologize for  any inconvenience this may have caused to your internal processes.

Thank you,
PostalOne! ® Help Desk

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Lisa Note:  The Help Desk is often criticized, but this is one group that has to make do with very little resources.  Beefing up the Help Desk in advance of the Full Service Intelligent Mail requirement in 2014 is going to be critical for successful adoption.  Money, time, and resources in the USPS being allocated and used to build small business self help tools would be better utilized in getting the help desk the help they need in order to service USPS customers. 

Shout out to the PostalOne! Help Desk, the IMb Tracing Help Desk, and the ACS Help Desk –  for all they do, with what little they get to work with…

Written by Lisa.Bowes

December 3rd, 2012 at 9:59 am

Posted in USPS

Post offices open Christmas Eve, New Year’s Eve

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WASHINGTON — Post Offices nationwide will be open Christmas Eve, Monday, Dec. 24, and New Year’s Eve, Monday, Dec. 31. Most Post Offices will shorten retail lobby hours and close at noon on these dates. Regular mail delivery will be unaffected by the change.

Revised hours will be posted at each Post Office and commercial customers are asked to check with their Bulk Mail Entry Units for specific information regarding holiday hours of operation.

Blue collection boxes having final collection times before 12 p.m. will not be affected by these changes. However, collection boxes with final collection times scheduled after that may be collected early. Therefore, mail should be deposited into these mailboxes by 12 p.m. for early pick-up on Dec. 24 and Dec. 31. Customers requiring postal services later on those days are encouraged to contact their local Post Office. Customers also may call 1.800.ASK.USPS for additional information.

Areas where Post Offices may have different hours from this schedule will issue local media announcements specific to their locations.

Post Offices will be closed Dec. 25 and Jan. 1. Express Mail only will be delivered on Christmas Day and New Year’s Day. All Post Offices will be open and regular mail delivery will resume Dec. 26 and Jan. 2.

via – postalnews blog.

Written by Lisa.Bowes

December 3rd, 2012 at 9:39 am

Posted in USPS