Archive for May 29th, 2012

Is Poor Service Causing the USPS to lose Standard Mail Customers?

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Is Poor Service Causing the USPS to lose Standard Mail Customers? | Courier Express and Postal Observer.

I should add that service is improving, and hopefully that trend will continue.  The USPS is using Full Service Intelligent Mail tracing to pinpoint trouble spots and make improvements.  A fall mailing season that continues to start earlier and earlier (the late Summer mailing season is more like it), how the USPS meets the challenge will be the true test.

Written by Lisa.Bowes

May 29th, 2012 at 9:21 pm

Posted in USPS

Business Customer Gateway Accessible Again

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for the time being at least…

Attention PostalOne!® Users

The issue impacting PostalOne! has cleared.

For a period of time there was intermittent access to customer registration authentication. This was not isolated to PostalOne!.

A root cause has been determined and corrected.

The issue affecting external users began at approximately 1:25PM CDT and cleared at 2:25PM CDT.

If you have additional questions please contact the Help Desk at 800-522-9085.

Written by Lisa.Bowes

May 29th, 2012 at 4:12 pm

Posted in USPS

PostalOne! Outage, aka The Neverending Story

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The only thing consistent, something that you can totally count on when trying to use PostalOne! is –

unscheduled downtime….

Users will never buy into Full Service Intelligent Mail by 2014 with the instability that is part of the major frustration of trying to use a system that is plagued with downtime and work-arounds,  a system that is difficult to navigate and use, a system that cannot be counted on to even be up and running at any given point of the mailing day.  And it really doesn’t matter if the outage is 5 minutes, 5 hours, or 5 days — it is the instability, and the lack of confidence in the system that causes all the angst.

And at the same time, the USPS expects everything on the mailer’s side to work perfectly, 24/7, without exception, pulling the old double standard.

Mail.dat transmissions also encountered difficulties over the weekend….so mailers, don’t assume everything you did this weekend made it through to the USPS.

Attention PostalOne!® Users

You are receiving this email because a Critical Incident ticket was opened by the USPS Help Desk for an issue that is impacting PostalOne! availability .

You will be notified as root cause is identified and resolution is known.

If you have any further questions please contact the Help Desk at 800-522-9085.

Translation?  It is broken again, we don’t know why, and we don’t know when it will be fixed, but we’ll keep you posted.  Good luck trying to mail and to pay postage.  Go ahead and call the Help Desk, but they won’t be able to help, they’re saddled with the same difficulties the mailing public has to deal with.

Written by Lisa.Bowes

May 29th, 2012 at 3:16 pm

Posted in USPS