Archive for September 22nd, 2011

Put your stamp of disapproval on section 403 of the Postal Reform Act – YouTube

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Written by Lisa.Bowes

September 22nd, 2011 at 11:29 pm

Posted in USPS

Issa’s ‘Postal Destruction’ Bill Passes House Subcommittee

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Written by Lisa.Bowes

September 22nd, 2011 at 6:13 pm

Posted in USPS

Business Customer Gateway Scheduled Maintenance Outage

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These notices have been coming out so frequently I haven’t been posting them all. System disruptions are starting to be an accepted way of life.

Being satisfied with less seems to be a common theme lately.

From the USPS Help Desk

To address critical network issues recently affecting the Business Customer Gateway and all external applications accessed through the Gateway, an emergency scheduled maintenance outage will occur on Sunday, September 25, 2011. The network changes will occur within the normal maintenance window 4am – 8am CT. It is estimated the access through the Gateway will be unavailable between 6am – 8am CT. During the outage, all applications accessed through the Gateway including PostalOne! and FAST will be unavailable.

REMINDER:

There is a scheduled Business Customer Gateway outage for Sunday, October 2, 2011. The outage will occur during the normal maintenance window from 4am – 8am CT. During the outage, all applications accessed through the Gateway including PostalOne! and FAST will be unavailable.

We will send out notifications when the Gateway is up and functional after each outage.

We apologize for the impact and inconvenience this may have on your business operations.

Written by Lisa.Bowes

September 22nd, 2011 at 6:10 pm

Posted in USPS

Dead Tree Edition: Bad Customer Service Is Built into the Design of U.S. Post Offices, Report Says

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“…Managers of a typical post office “primarily focus on delivery performance and cost control over providing retail service or promoting revenue generation. In fact, their performance evaluations often guide them to focus on meeting delivery cost and service goals to the exclusion of retail service or revenue generation goals… “

Dead Tree Edition: Bad Customer Service Is Built into the Design of U.S. Post Offices, Report Says.

Be sure to read this.  Common sense.  There is so much that could be accomplished at the Postal Service with a broad application of common sense, and customer service.

Written by Lisa.Bowes

September 22nd, 2011 at 2:40 pm

Posted in USPS

Postmaster General Outlines Postal Service’s New Reality

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Written by Lisa.Bowes

September 22nd, 2011 at 11:52 am

Posted in USPS