Archive for June 13th, 2011

Guffey to Testify on USPS Network Before House Subcommittee

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Written by Lisa.Bowes

June 13th, 2011 at 9:24 pm

Posted in USPS

USPS Full Service Mail Quality Data Reports Delay

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From the USPS Help Desk:

Attention PostalOne!® Full-Service Users

We have recently experienced performance issues within the SASP application due to the large number of duplicate IMbs in recent mailings resulting in a slight backlog of jobs for processing by SASP. As a result of this backlog there will be a delay in receiving your Mail Quality Data Reports; the usual 48 hour receipt time will be exceeded. It is anticipated that the system will have all of the backlogged jobs cleared by Tuesday morning. At that time the delayed reports will begin to be available.

We will notify you as this situation changes so that you can take appropriate action(s). We apologize for any inconvenience and appreciate your patience.

Written by Lisa.Bowes

June 13th, 2011 at 4:57 pm

Posted in USPS

USPS ACS and EPF – Important Major Change to Data Retention Time

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From the USPS ACS Department…

(ACS = Address Correction Service, and EPF is the USPS’ new “Electronic Product Fulfillment” process).

EPF has been pushed along faster than planned due to the security problems at the USPS RIBBS site, where ACS fulfillment used to be processed.  Per Pub 8B the retention time on these files was SIX MONTHS.  Which has now been changed, effective immediately, to 30 Days.  No prior notice.  No discussion.

And this is the means of communicating this important information, a form letter…

ACS Fulfillment Files

Primary Audience: All ACS® Customers retrieving ACS Fulfillments through EPF

What: ACS Fulfillment File retention on EPF is 30 days

When: Immediately

Impact: ACS fulfillment files that have been posted longer than 30 days will automatically be deleted from your EPF account.

What you need to do: Read and notify the appropriate personnel. Access your ACS EPF account and retrieve any outstanding/unprocessed ACS fulfillment files.
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It seems as if the USPS is making this stuff up as they go.  Since there are no written references or resources or help guides written for the new EPF System, users must rely on the help desk, or muddle along.  As an example, reference OneCode ACS, which is covered in Publication 8B.  Whole sections of Pub 8B need to be updated to reflect these new processes.

As a matter of fact, there is no indication anywhere that there IS a new process for ACS fulfillment, if you are looking at USPS.com.  If you search EPF at USPS.com, two references come up, one pointing to a line about EPF being a pilot program, the other a reference in a document from 2009 about EPF pilot testing.  No guides or publication have been updated.  And there is no guide, publication, or reference material for EPF.  And there seems to be no consideration for established practices or policies, and very little effort in the way of effective communication.  I guess I should count myself lucky that I saw and realized the impact of the notice.

Written by Lisa.Bowes

June 13th, 2011 at 11:39 am

Posted in USPS