Archive for December 18th, 2010

Full Service Assessments Postponed

without comments

This MTAC letter was distributed via the DMM Advisory earlier today.  See my comments at the bottom.

Letter to MTAC from MTAC Co-Chair

Dear MTACers:

We are delaying Full-Service eDoc postage corrections, which we had planned to deploy on January 2, 2011, to give mailers more time to use information from a new report to help correct errors in their electronic documentation.

The new publication – PostalOne!® Full-Service Error report – allows eDoc submitters to review the quality of submissions, identify jobs with errors, and calculate the correct postage. This report also allows the eDoc submitter to request reconciliation of identified errors.

We encourage mailers to take advantage of the reconciliation process and use the feedback to correct Full-Service eDoc issues.

In addition, enhancements to the MicroStrategy Mail Data Quality reports provide detailed information on piece counts and postage amounts for pieces that are not compliant with Full-Service requirements.

Mailers have begun using these two reports – MicroStrategy Mail Data Quality and Full-Service Error – to assess the quality of their eDoc. We are continuing to work through the MTAC 137 group to address mailers’ concerns.

Please be sure to utilize the MicroStrategy Mail Data Quality reports and the PostalOne! Full-Service Error reports. Also, tell us about any issues you have with the PostalOne! help desk, 800-522-9085.

Best regards,

Steve Kearney
MTAC Co-Chair
U.S. Postal Service

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My comments:
The USPS needs more time just as much as, if not more so, than the mailers.  Making mistakes is a part of learning, but the USPS needs to also learn and try not to repeat its’ mistakes.  Setting dates without adequate time to test and implement keeps biting everyone over and over again.  Adopt a new model, listen to the industry, and stop setting unrealistic time lines.  Plan, test, and implement, and set achievable goals. on the flip side, leaving it open-ended with no implementation date indicates the USPS must think the problem is either significant, or – they are not yet sure of the severity or scope of the issues.

And everyone, if you have difficulty getting help, document your experience and send feedback to the USPS.  They can’t fix things if they aren’t aware of what is going on out in the field.

Written by Lisa.Bowes

December 18th, 2010 at 12:24 am

Posted in USPS