Archive for August 25th, 2010

PostalOne! Outage – Duration = 2 Hours

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PostalOne! experienced some downtime this afternoon.  Communications from the PostalOne! Help Desk: email at 3:05pm EDT: “PostalOne! Production Performance Issues! You are receiving this email because a Priority Urgent ticket has been opened by the PostalOne Help Desk for an issue that is affecting PostalOne external users. The issue is currently under investigation, and the root cause is unknown. More information will be provided as it becomes available. ” Update email at 5:14 pm EDT “Attention PostalOne!® Users We have identified the cause of this problem and have taken down a server that was impacting user access/performance. We believe access to PostalOne has been restored for internal/external user. I will provide an update once we confirm system availability with Help Desk.” Update email at 5:36pm EDT: “Attention PostalOne!® Users We have completed restoring service to the remaining server/cell that was taken down earlier this afternoon. The system has now been fully restored and response times should have returned to normal levels. Today’s outage impacted both internal users who access PostalOne through blue page and external users who access PostalOne services through Business Customer Gateway. The outage did not impact eDoc submission via mail.dat.”

Written by Lisa.Bowes

August 25th, 2010 at 5:22 pm

Posted in Service,USPS

POSTNET Barcode Retirement Communications

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Mailers across the country started receiving a communication letter from the USPS regarding the retirement of the POSTNET barcode in 2011. While I applaud the Postal Service’s effort to get the word out, several mailers have commented that they received multiple, identical, letters in their mailboxes.

In one example, the identical letters had variations in the addressed company name (as an example, one letter said Company A, one said Company A, Inc.) or different variations of street addresses – all of which got delivered). Many companies are reporting 3 or 4 (or more) of these identical notices, while some major mailers didn’t get any.

Quality databases produce quality lists, and it looks like the USPS could do with some basic database clean up.  I’m sure the intention was good, as they want to reach everyone.

A fact sheet entitled “Intelligent Mail Services – Increase the value of your mail with the latest technology” accompanied each letter. The fact sheet does a nice job of providing information on both Basic and Full Service Intelligent Mail. There is also a list of add-on services such as OneCode ACS and OneCode Confirm. The only issue I have with the fact sheet is that it says “Receive Free Full Service ACS with the Intelligent Mail Full Service option”.  Yes, you can get free ACS with Full Service – on the automated portion of your mailing only, and you run the risk of possibly losing that information if any issues arise with your Full Service job, which can happen very late in the cycle.There is also some liability, as Full Service Free ACS forces you to update your mailing list with the new address returned, even if you don’t want to, or face charges for subsequent notices. “Free” does not always turn our to be “without cost”.

Last thing to note – there is no mention of the other Full Service benefit that is usually touted – Start the Clock information.

Written by Lisa.Bowes

August 25th, 2010 at 1:21 pm

Posted in USPS

ACS Data Outage

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The USPS ACS department sent out a communication regarding ACS RIBBS fulfillment for August 28 and 29.   OneCode ACS fulfillment information is handled via RIBBS, and with RIBBS down for maintenance these days, ACS will also be inaccessible.   The records that would be returned during this period will be returned at the next scheduled fulfillment date.

Written by Lisa.Bowes

August 25th, 2010 at 1:06 pm

Posted in USPS