Archive for May 11th, 2010

Confirm Reprieve

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I received a call this afternoon from USPS representatives regarding the EMD cut-off date.  The communication went a long way in helping to alleviate some of the frustration I expressed in my earlier EMD post today.  I am more confident now than ever, that progress is being made behind the scenes, with the objective of a satisfactory resolution for both the Postal Service and their Confirm customers.  MTAC WG #130 on Growing Confirm Service will be meeting with the USPS on Friday to discuss the revised new proposed alternative to EMD.  It sounds like the Postal Service listened carefully to the concerns raised by the industry, and are working towards a really viable solution this time.  EMD will continue past this Friday, with a new target date for permanent retirement to come.

Change is always resisted, but change is not always a bad thing – especially when it is done for the right reasons.  I think we are on the right track, and will continue to work with the USPS on our common goals.

Written by Lisa.Bowes

May 11th, 2010 at 4:25 pm

Posted in USPS

“The Price is Right, or is it? An Examination of USPS Workshare Discounts and Products that Do Not Cover Their Costs”

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“The Price is Right, or is it? An Examination of USPS Workshare Discounts and Products that Do Not Cover Their Costs”.

USPS Confirm is erroneously listed as one of the products that does not cover costs.  That misconception is being vigorously disputed by the mailing industry as misleading at best, or downright false at worst.  I’ll be keeping an eye on these proceedings and will report back.

Written by Lisa.Bowes

May 11th, 2010 at 2:25 pm

Posted in USPS

USPS Leaves Confirm Customers Hanging Once Again

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I am very frustrated with the USPS and a serious lack of customer service and attention. I have been working diligently behind the scenes, going through all the proper USPS channels in order to try and compromise and resolve the EMD dilemma.  The dilemma is that the USPS keep trying to eliminate EMD, a process that works for Confirm customers, one that Confirm customers have invested in and utilize in mail tracking, and one that current Confirm subscribers have already paid for.  There is no reason being given (actually, there are about a dozen reasons the USPS has given, all refuted) aside from “because we said so” type-reasoning.

EMD was scheduled to be “replaced” by the USPS in May of 2009.  No replacement was available at that cut off date, so after intense pressure from the Confirm customers, EMD was given a reprieve until November 2009.  This was extended again, when no alternative was presented.

Last official notice from the USPS Confirm department came out in March, 2010, at which time EMD was extended through May 14, 2010. No communication has come from the Confirm department since.

Uh oh – May 14th is this Friday.  Still no alternative solution (one was presented to a group of Confirm users last week, which was deemed unacceptable in its’ current format.  I have gone up the ranks at USPS HQ to get some direction.  I was told that the USPS is working on some analysis of the issues raised at the telecon, which would include the date of EMD retirement, and I would be seeing that shortly.  I am assuming this means that EMD will be extended again, but nothing would surprise me at this point.

My frustrations?  All lacks – lack of communication, lack of cooperation with USPS business partners, lack of consideration with USPS business partners, unwillingness to share information with business partners so they can plan accordingly, and most of all, an overall lack of respect for mailing service providers.  For some reason the USPS thinks it is ok to treat “vendors” differently.  However, in this specific case, we are also Confirm customers, bringing additional revenue into the Postal Service.

If the Postal Service does finally communicate their plans on this, I will post here.  In the meantime, EMD users are in limbo after May 14th.  Service may continue, and it may not.  No pun intended, but, I can’t get anyone to confirm that either way.

Written by Lisa.Bowes

May 11th, 2010 at 11:16 am

Posted in USPS

Postal workers oppose five-day week at hearing

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Strong dismay over a proposal to eliminate Saturday mail services nationwide was evident during a public hearing Monday held by the Postal Regulatory Commission.

Postal workers oppose five-day week at hearing – News – ReviewJournal.com.

Written by Lisa.Bowes

May 11th, 2010 at 7:41 am

Posted in USPS