Customer churn a significant problem for USPS financial outlook

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Written by Lisa.Bowes

September 30th, 2014 at 10:10 pm

Posted in USPS

Betman named VP and chief of staff

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PMG Pat Donahoe has named Mitzi Betman vice president, Corporate Communications, and chief of staff.Betman has served in this dual capacity since June. She is leading efforts to help executives communicate about important activities and initiatives internally and externally.

via USPS News Link Story – Betman named VP and chief of staff.

Written by Lisa.Bowes

September 30th, 2014 at 10:01 pm

Posted in USPS

Consolidations Ripple Effect

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Postal Service vows to move ahead with closures http://www.news.ruralinfo.net/2014/09/postal-service-vows-to-move-ahead-with-closures.html

Written by Lisa.Bowes

September 30th, 2014 at 8:13 am

Posted in USPS

Intelligent Mail Small Business Tool Woes

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From the PostalOne! Help Desk

Attention Business Customer Gateway Users  

This morning the Intelligent Mail for Small Business (IMSB) system is down while additional updates are being performed to the system, many of these updates are specific to recent problems on the system. We will send an update when the system becomes available.

We apologize for any inconvenience caused by this update.

Written by Lisa.Bowes

September 29th, 2014 at 11:32 am

Posted in USPS

USPS Future

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From the OIG,

It’s 2024 – Do You Know What You Need?

Tea leaves, crystal balls, palm readings: There are lots of ways to try to predict the future . . . and most of them are useless. Still, careful examination of measurable indicators — and a little imagination — can yield some clues as to what may lie ahead. That’s good news for the U.S. Postal Service, because if there’s anything that faces an uncertain future right now, it’s the nearly 240-year-old institution that delivers your mail every day.

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I thought USPS got the down-low from Faith Popcorn already?
See prior post.

Written by Lisa.Bowes

September 29th, 2014 at 9:45 am

Posted in USPS

Learn More About USPS Secure Destruction Program

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Secure Destruction is a part of the USPS® BlueEarth sustainability initiatives. The program securely shreds and recycles letter-size pieces of Undeliverable-As-Addressed UAA First-Class Mail® with personal protected information that would otherwise be returned to the sender RTS. Secure Destruction is an opt-in service that operates under the protection and supervision of the United States Postal Service.

via RIBBS – USPS National Customer Support Center.

Written by Lisa.Bowes

September 28th, 2014 at 10:37 pm

Posted in USPS

The Impact of USPS Mail Processing Center Closures

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Written by Lisa.Bowes

September 26th, 2014 at 8:28 pm

Posted in USPS

Canadian Postal Worker’s Apology for Non-Delivery: ‘Bear at the Door’ – Yahoo

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Written by Lisa.Bowes

September 26th, 2014 at 6:56 pm

Posted in USPS

Highway Contract Routes – Extra Trips – Greensboro District

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Background
The U.S. Postal Service uses highway contract routes (HCR) to transport mail between its facilities. An extra trip is an infrequent trip made in addition those that are outlined in the contract. The Postal Service must complete a Postal Service Form 5397 to authorize an extra trip and a Postal Service Form 5429 to certify the trip was performed and payment is due to the supplier. If a payment is not made timely, the Postal Service is charged interest on the amount owed.

Excerpt:

We also determined procedures for authorizing and documenting extra trips were not always followed. Over 49 percent of PS Forms 5397 (or 3,163 of 6,342) were not completed properly. Local officials did not always review or authorize these forms and, in some cases, recorded incorrect miles for the trips. Consequently, the Greensboro District incurred $536,643 in costs that were not properly supported or authorized.

We also found that the Postal Service made 34 interest payments because Postal Service Forms 5397 were not submitted on time. Finally, we identified 120 instances where trip dates on Postal Service Forms 5429 did not match those on Forms 5397 because employees were not adequately trained and monitored.

via Highway Contract Routes – Extra Trips – Greensboro District |.

Written by Lisa.Bowes

September 26th, 2014 at 4:20 pm

Posted in USPS

USPS Sales Chief Tells Mailers What to Look For in the Coming Year

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USPS Sales Chief Tells Mailers What to Look For in the Coming Year – Direct Marketing News.

“I would say that, you know, you have to be strong of heart to go through the NSA process, but it’s really not as long and as expensive as I believe people believe it. ”

NSA= Negotiated Service Agreement

 

 

Written by Lisa.Bowes

September 26th, 2014 at 3:45 pm

Posted in USPS

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