USPS Sustainability Report

without comments

USPS releases 2013 Annual Sustainability Report http://www.news.ruralinfo.net/2014/04/usps-releases-2013-annual-sustainability-report.html

Note the report has a small blurb about Secure Destruction – a program for disposing undeliverable as addressed mail – not coming until 2015

Written by Lisa.Bowes

April 18th, 2014 at 10:37 pm

Posted in USPS

PostalOne! Communications

without comments

From the PostalOne Help Desk. 2:30 pm Eastern

Attention PostalOne!®Users

A critical PostalOne! Issue occurred between 12:45pm and 1:00pm that caused some connectivity issues and time outs.  A few batch processes might have also been affected.    All online and batches systems have recovered.   Critical Incident #1 1 6 4 1 8 6 was created for this incident.

We apologize for any inconveniences that might have occurred during this time.

If you have any further questions please contact the Help Desk at 800-522-9085.

————————–

That’s right.  In summary, a couple of hours ago there was 15 minutes of connectivity issues and time outs.  Issue was “critical”, whatever that means.  Batch maybe affected.  Maybe not.

See previous recent posts about the DMM Advisory.  Apparently the USPS is a communications company – with some communications issues of their own.

Communicating to customers is Basic Customer Care 101.

Written by Lisa.Bowes

April 18th, 2014 at 2:45 pm

Posted in USPS

DMM Advisory April 18 – IMb™ Services Update

without comments

April 18, 2014 Notice of the IMb Services Weekly Update.

IMb™ Services Update

PostalOne!® Program Registration Release 10.0.0.4 — will be deployed to Production on Sunday, April 27, 2014, during the scheduled maintenance window from 4 a.m. to 8 a.m. CDT. There will be an outage and the application will be unavailable during that time.

Program Registration WebSphere® update — will occur from 11 p.m. CDT Saturday, April 26 to 2 a.m. CDT Sunday, April 27, 2014, with possible intermittent connectivity issues during that time.

http://pe.usps.gov/DMMAdvisory.asp?Dest=DMMAdvisory041814.htm

Written by Lisa.Bowes

April 18th, 2014 at 2:06 pm

Posted in USPS

DMM Advisory – Since March 5

without comments

Stuff you may have missed.  Will be posting all Advisories here moving forward.

Main Link to DMM Advisory Archives:  http://pe.usps.com/dmmAdvisory.asp

April 9, 2014 Summary of April DMM revisions.

April 4, 2014 Notice of the IMb Services Weekly Update.

April 2, 2014 Announcement of Revised Publication 52, Hazardous, Restricted, and Perishable Mail.

March 28, 2014 Notice of the IMb Services Weekly Update.

March 21, 2014 Notice of the IMb Services Weekly Update.

March 14, 2014 Notice of the IMb Services Weekly Update.

 

Written by Lisa.Bowes

April 18th, 2014 at 9:50 am

Posted in USPS

Advisory Regarding the DMM Advisory

with 2 comments

Sometime between July and August of 2013, something disappeared from the DMM Advisory page:

Page as of July -
1

The Current page – seems to be missing subscription and contact info…

2
Around the same time, this signature line from the Advisory emails:

subscribe to the DMM Advisory, send an e-mail to dmmadvisory@usps.com. Simply indicate “subscribe” in the subject line
Also disappeared.

Disappeared without notification, or at the very least without widely accessible clear notification. Or perhaps I missed it, either way, seems strange.

As a subscriber, I am still getting DMM Advisories, but apparently not all of them. Moving forward, I will be posting all the advisories the USPS chooses to share on the DMM Advisory page, right here on the Postal Affairs blog.

This must be part of the spirit of transparency initiatives that I hear so much about at USPS, I suppose. Making things less transparent, and less easily accessible isn’t progress.

Not only do they not want you to subscribe, they don’t want your comments either. Take note. Go get it yourself at the page, and be grateful there is a web page at all.

Pesky customers.

 

Written by Lisa.Bowes

April 17th, 2014 at 2:59 pm

Posted in USPS

USPS Consumer and Industry Affairs

without comments

From an Industry Alert:

PERSONNEL ASSIGNMENTS
CONSUMER & INDUSTRY AFFAIRS

Effective Immediately, Judy de Torok will serve as Acting Manager, Industry Engagement and Outreach. Most recently, Judy served as the Acting Vice President for Corporate Communications. Judy began her postal career as a Communications Program Specialist and has held a variety of positions within Corporate Communications, including Manager of Media Relations, Manager of Marketing Communications and Field Liaison Communications Manager. She was Manager of Media Relations during the anthrax crisis of 2001; developed and implemented the Transformation Communication Plan; and served as editor to a variety of award-winning postal publications.  In 2002, Judy joined Government Relations where she was responsible for managing Congressional hearings for the Postal Service and preparing a variety of internal and external communication materials.

From June 2011 to July 2013, Judy served as the Manager of Integration and Support for the Deputy Postmaster General, where she worked to align communications, legislative, customer and sustainability issues for the Deputy’s Office. Judy has a Master’s degree in Journalism from Northwestern University and a Bachelor of Arts degree in Communications and Political Science from Chatham College.

Dale Kennedy, Manager, Business Customer Support & Service completed his executive detail opportunity as Manager, Industry Engagement and Outreach.  Dale provided great insights and knowledge towards improving the customer experience. Dale will continue to support the Consumer & Industry Affairs department by working on special assignments.

Written by Lisa.Bowes

April 16th, 2014 at 10:20 am

Posted in USPS

USPS Plans to Open Hubs to Retailers Competing with Amazon

without comments

In 2020, when your supplies of milk and butter start to run low, your refrigerator will know to send out a call to the grocery store and, later that day, the Postal Service will show up at your door with fresh provisions.

Sound far-fetched? Not to Nagisa Manabe.

Manabe, the chief marketing and sales officer with the USPS, offered a preview of an array of initiatives that the agency is working on to improve and expand its services through the use of technology, tapping into unused infrastructure and by forging new partnerships.

Appropriately, Manabe was speaking in future tense in a presentation here at PostalVision 2020, a conference focused on imagining how the Postal Service can reinvent itself in the face of dramatic shifts in consumer behavior.

At the moment, Manabe said that the agency is actively looking for ways to build new business lines around what not long ago might have been considered science fiction.

“We are not that far from the point where the refrigerator will simply be able to reorder for you,” she said. “You will see us looking to collaborate with grocery chains across the country. We’d like to experiment with grocery delivery, so that’s one of the areas where we’re looking in earnest.”

Similarly, the Postal Service sees enormous opportunities in the increasingly connected world to bolster its advertising offerings. Manabe is looking to tap what in tech circles has become known as big data – the accumulation of massive stores of individual data points that, when mined and analyzed, can yield valuable new insights.

via USPS Plans to Open Hubs to Retailers Competing with Amazon.

Written by Lisa.Bowes

April 15th, 2014 at 10:06 pm

Posted in USPS

Mysterious postcard becomes window into past

without comments

The postcard’s message is brief, written along its edge in fading pencil: “Arrived in Portland at 8 o’clock. Having a fine time. Be home sometime Sat. — Blanche.”

But the writing on the postcard, addressed to Florence Marion of Butte Falls, isn’t its defining characteristic. The date it was sent — and the date it finally arrived — all but redefine the term “snail mail.”

Postmarked from Portland: 12:30 p.m., Feb. 20, 1940.

Arrived in Butte Falls: July 2013.

Formally delivered to Florence Marion’s great-grandson, Alan Marion of Phoenix: April 14, 2014.

via Mysterious postcard becomes window into past | MailTribune.com.

Great story – these are a few of my favorite things, literally!  I have been a genealogy buff for over 20 years now, with a family website that has been online for 15 years.  Genealogy research helped to track down the great grandson.  I also participate in a world postcard exchange at Postcrossing.com. 

And as a professional mail tracker, I would love to hear the story of where this piece has been all these years.  I’m sure it is an epic tale! 

Written by Lisa.Bowes

April 15th, 2014 at 10:32 am

Posted in USPS

USPS News Link Story – Improving customer satisfaction

without comments

Customer Experience logo

USPS continues to work with postal unions to improve customers’ experiences.

Recently, Consumer and Industry Affairs (C&IA) officials in Washington, DC, met with union representatives to discuss the effects customer service has on the overall customer experience.

The meeting focused on defining customer service characteristics that foster a positive experience for customers. During the meeting, the participants broke into smaller groups to discuss how customer service agents’ performance affects satisfaction during customer service calls.

The groups also talked about the most effective ways to build trust with customers when handling complaints such as no delivery, change of address, sending domestic mail and delivery and scanning accuracy.

This meeting is one of a series C&IA has planned with internal and external stakeholders to improve customers’ experiences.

via USPS News Link Story – Improving customer satisfaction.

Written by Lisa.Bowes

April 15th, 2014 at 10:21 am

Posted in USPS

Old Reliable, PostalOne!

without comments

From the PostalOne Help Desk

Currently PostalOne! Is encountering issues with the database which is impacting mailer  from getting processed. The PostalOne Support team is currently investigating the incident and we hope to have incident resolved soon. While this is being worked on users will encounter connectivity issues and general slowness in performance of mail.dat/mail.xml jobs.

If you have any further questions please contact the Help Desk at 800-522-9085.

———————–

Like Forrest Gump said, “PostalOne! is like a box of chocolates.  You never now what you’re going to get.”

Every now and then there is a sweet, creamy, delectable truffle.  More often than not, though, it’s a yucky nougat.

———————
updated at 9:54 am via the PostalOne Help Desk

The PostalOne Support teams restarted the database and application servers in order to restore the system. All the alerts have cleared up and the support teams have confirmed that the application is functioning normally. The support teams will continue to monitor the system but meanwhile if the mailers continue to see any issues with their jobs  please contact the Help Desk at 800-522-9085.

Written by Lisa.Bowes

April 15th, 2014 at 8:29 am

Posted in USPS