Known Issues – Mailer Scorecard Reports
The Postal Service has been working with the mailing industry to validate the accuracy of the Mailer Scorecard Reports (Full-Service Electronic Verification, eInduction, Seamless Acceptance) to help identify system issues when they occur and to validate when those issues are corrected. We are continuing to work aggressively to address issues with the reports that are impacting a small percentage of mailings and specific mailing scenarios. The mailing industry is encouraged to start using the reports again beginning November 16, 2014.
The Mailer Scorecard – External Issues contains a listing of specific issues impacting the Mailer Scorecard reports for Full-Service, eInduction, and Seamless Acceptance, the scenarios in which they occur and the scheduled dates they will be fixed. A Read Me tab describing each column of the report is included in the first tab.
Can you imagine being directed to your bank or credit card or cell phone or cable company website, armed with a list of stuff that is broken (some of which you had found previously and reported to them), trying to muddle through difficult reports – made even more difficult because you can never be quite sure the data within is accurate, all for the privilege of paying additional, after the fact fees because you made a preparation mistake last month that you were not even aware of.
There are a great deal of really good USPS and mailing industry people spending their time working on this misguided effort rather than USPS focusing on reliable, predictable delivery and industry focused on growing the mail. They must feel like Sisiphus most days.
From the IMb Tracing Help Desk:
Attention IMb Tracing Customer
USPS Hardware Upgrade – Planned Outage: October 21st – October 23rd
Please be advised that a USPS planned outage is scheduled for Oct. 21st – Oct. 23rd, the planned outage will occur daily from 4:30AM CDT until 5:30AM CDT. During this time period, the transmission of any new IMb Tracing scan data to both the MTR website and via FTP transmissions will be interrupted. Upon completion of each outage period, any scan data that has processed during the outage will be available on the MTR website and any data that was scheduled to be transmitted to your FTP server, will be processed during your next scheduled transmission time.
We apologize for any inconvenience this may cause to your internal processes. If you have any questions or concerns, please feel free to contact our helpdesk for immediate assistance.
Comment: Lately I’m thinking that a more appropriate USPS motto should be “we apologize for the inconvenience”.
USPS-National Customer Support Center
IMb Tracing Customer Assistance
Important Updates on Address Correction Service, Mailer Scorecard Reports & Full-Service Electronic Verification Assessment Period
See commentary indicated by italics
From the PostalOne! Help Desk:
Address Correction Service (ACS)
An issue was encountered with Full-Service Address Correction Service (ACS) that decreased the number of records provided to mailers. A fix was implemented and data is currently being provisioned as expected. Data not previously supplied will be provided by October 31, 2014.
Comment: Cryptic. What happened, how much was affected, why, and how will this situation be prevented moving forward??
Mailer Scorecard Reports
Recent messaging from the Postal Service advised customers not to use the Mailer Scorecard until further notice. Since then, the Postal Service has been working with the mailing industry to validate the accuracy of the Full-Service Electronic Verification reports (Mailer Scorecard) to help identify system issues when they occur and to validate when those issues are corrected. We are continuing to work aggressively to address issues with the reports that are impacting a small percentage of mailings and specific mailing scenarios. The mailing industry is encouraged to start using the reports again beginning November 16, 2014.
The attached document contains a listing of specific issues impacting the Mailer Scorecard reports, the scenarios in which they occur and the scheduled dates they will be fixed. A Read Me tab describing each column of the report is included in the first tab. This list is also posted to the RIBBS website at Ribbs.usps.gov.
Comment: Without the Mailing Industry to do Quality Control testing that should be taking place before implementation, not after, the USPS would be incurring a great deal of expense and even lengthier delays.
Full-Service Electronic Verification – Assessment Period
Based on feedback from the mailing industry the Postal Service is delaying the deployment of Full-Service electronic documentation (eDoc) postage assessments until April 2015 to allow for the issues to be resolved and allow time for mailers to review the data.
Comment: The model of deploy THEN test, impossibly aggressive schedules, and a focus on penny wise – pound foolish above all else is costing the Mailing Industry, mailers, and the USPS valuable time, resources, and money. It is costing the USPS their reputation, and pushing mail out of the mail stream rather than encouraging growth.
Attention Intelligent Mail Small Business (IMsb) Tool Users:
Intelligent Mail Small Business (IMsb) Tool Maintenance Outage – Routine maintenance will be performed on the IMsb Tool on Sunday, October 19, 2014 between 7:00 am through 11:00 am eastern time. The IMsb tool will be unavailable during this time.
If you have any additional questions please contact the help desk at 800-522-9085. We apologize for any inconvenience.
If you want to get what you pay for, and to use something as reliable as PostalOne!, the free IMsb tool is for you.
In August 2014,the Postal Service began utilizing Mail Processing Equipment MPE scans and electronic documentation eDoc data to measure Move Update quality on mailers who submit 75% or more of their eligible volume as Full-Service.
Full-Service mailers will begin to see the results of this verification on the Mailer Scorecard to provide the opportunity to start reviewing results and to make any necessary adjustments to avoid additional postage charges.
In January 2015,the postage assessment calculations invoice generated will be For Review Only for Move Update quality. In April 2015,mailers will be charged for Move Update errors for Move Update verification failures over the threshold.
Why the phased in approach? Mainly because the data is so bad right now. Another Full Service benefit, in addition to opening yourself up to assessments, the customer is also the system tester.
Deploy, then test and QC, under the USPS guise of being “agile”,
This is disturbing no matter how you look at it, or what your perspective is.
Goin Postal? Seriously? Could USPS possibly not know what that American English slang phrase MEANS? Could they possibly be so disrespectful and dismissive that they do not care?
For once, I am left speechless.
Note: Having your say only works if somebody is listening…
Dead Tree Edition: Third Bush on the Right: USPS Grocery Deliveries Would Need Lots of TLC from Carriers
After being schooled on the topic of Columbus by my college daughter, I ran across this infographic, very informative!
Well worth a read, and re-education.
In honor of Bartolome, no mail today. Federal Holiday.