Undeliverable As Addressed Mail | Office of Inspector General

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How does undeliverable as addressed mail impact you as a sender or receiver?

Each year, about 6.8 billion mailpieces cannot be delivered as addressed for reasons such as people and businesses moving, illegible addresses, or deceased addressees. It is estimated that more than 40 million Americans change their addresses annually. However, not all moves are filed with the Postal Service, and some data suggest that up to half of those who move may not file the change. Depending on the mail class, undeliverable as addressed (UAA) mail may be forwarded, returned to sender, or treated as waste, at a cost of $1.5 billion in fiscal year 2013. Reducing UAA mail is important to the Postal Service and the mailing industry as they both face sizeable cost pressures and need to ensure the mail reaches its intended recipients. Over the years, the volume of UAA mail has declined.

What do you think are additional causes for UAA mail? How can they be mitigated?

How can the Postal Service get more people to report their change of address?

How can the Postal Service, Postal Inspection Service, and mailers collaboratively work to reduce UAA mail?

via Undeliverable As Addressed Mail | Office of Inspector General.

Have an opinion, experience, stake in this?  Comment to the OIG, participate.

Written by Lisa.Bowes

October 23rd, 2014 at 11:41 pm

Posted in USPS

Early birds-Holiday Stamps

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USPS News Link Story – Early birds.

Written by Lisa.Bowes

October 23rd, 2014 at 11:39 pm

Posted in USPS

Federal Employees File Petition For Extra Christmas Holiday |

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Written by Lisa.Bowes

October 23rd, 2014 at 12:28 pm

Posted in USPS

Customer Service at It’s Finest

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Offer a Full Service IMb enticement to encourage participation – get your permit fee waived under Mail Anywhere.  When your customers fulfill the requirement, and expect the fees to be waived, fail to do the programming and/or administrative items to make it happen, and then advise your customers to monitor it themselves in the meantime, while you work on it.

Left shaking my head on a regular basis.

Written by Lisa.Bowes

October 23rd, 2014 at 12:26 pm

Posted in USPS

The Postal Newsgroup: Lack of Service Standard Change Information in Postal Service Area Mail Processing Feasibility Studies

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Written by Lisa.Bowes

October 23rd, 2014 at 12:00 pm

Posted in USPS

Get moving- know the facts about COA service

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USPS wants customers to know they may be paying too much for change of address (COA) services at non-postal websites.

Some sites charge as much as $40 to register new addresses. Others charge nominal fees upfront before tacking on hefty charges later, according to recent news reports.

Consumers often find the sites while searching for change of address information online. Some sites falsely claim to be affiliated with the Postal Service.

USPS has no relationships with non-postal sites that offer change of address services. COA requests made at Post Offices are available at no cost. There’s a $1.05 identity verification fee to process COA requests submitted online.

Customers who used a non-postal site to submit a change of address request and request a refund should be referred to the business that operates the site.

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via USPS News Link Story – Get moving.

Written by Lisa.Bowes

October 23rd, 2014 at 11:41 am

Posted in USPS

Dead Tree Edition: Postmaster General Wins Dubious Publishing Honor

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Written by Lisa.Bowes

October 23rd, 2014 at 11:40 am

Posted in USPS

Mail Entry Roadmap Updated

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Keep an eye on this roadmap – because the road keeps a’ changing fast…Mail Entry Roadmap (PDF)

https://ribbs.usps.gov/intelligentmail_latestnews/documents/tech_guides/MailEntryRoadmap.pdf

The most important section in this doc is becoming the updates section…currently on page 30.

Latest revision?  Move Update assessments implementation date.  Pushed out to July 2015.

revision

Written by Lisa.Bowes

October 23rd, 2014 at 10:22 am

Posted in USPS

Known Issues – Mailer Scorecard Reports

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Known Issues – Mailer Scorecard Reports

The Postal Service has been working with the mailing industry to validate the accuracy of the Mailer Scorecard Reports (Full-Service Electronic Verification, eInduction, Seamless Acceptance) to help identify system issues when they occur and to validate when those issues are corrected. We are continuing to work aggressively to address issues with the reports that are impacting a small percentage of mailings and specific mailing scenarios. The mailing industry is encouraged to start using the reports again beginning November 16, 2014.

The Mailer Scorecard – External Issues contains a listing of specific issues impacting the Mailer Scorecard reports for Full-Service, eInduction, and Seamless Acceptance, the scenarios in which they occur and the scheduled dates they will be fixed. A Read Me tab describing each column of the report is included in the first tab.

via RIBBS – USPS National Customer Support Center.

Can you imagine being directed to your bank or credit card or cell phone or cable company website, armed with a list of stuff that is broken (some of which you had found previously and reported to them), trying to muddle through difficult reports – made even more difficult because you can never be quite sure the data within is accurate, all for the privilege of paying additional, after the fact fees because you made a preparation mistake last month that you were not even aware of. 

There are a great deal of really good USPS and mailing industry people spending their time working on this misguided effort rather than USPS focusing on reliable, predictable delivery and industry focused on growing the mail. They must feel like Sisiphus most days.

Written by Lisa.Bowes

October 22nd, 2014 at 9:26 am

Posted in USPS

IMb Tracing Hardware Upgrade

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From the IMb Tracing Help Desk:

Attention IMb Tracing Customer

USPS Hardware Upgrade – Planned Outage: October 21st – October  23rd

Please be advised that a USPS planned outage is scheduled for Oct. 21st – Oct. 23rd, the planned outage will occur daily from 4:30AM CDT until 5:30AM CDT. During this time period, the transmission of any new IMb Tracing scan data to both the MTR website and via FTP transmissions will be interrupted. Upon completion of each outage period, any scan data that has processed during the outage will be available on the MTR website and any data that was scheduled to be transmitted to your FTP server, will be processed during your next scheduled transmission time.

We apologize for any inconvenience this may cause to your internal processes. If you have any questions or concerns, please feel free to contact our helpdesk for immediate assistance.

Comment:  Lately I’m thinking that a more appropriate USPS motto should be “we apologize for the inconvenience”. 

 

 

Thanks,

USPS-National Customer Support Center

IMb Tracing Customer Assistance

Written by Lisa.Bowes

October 20th, 2014 at 12:24 pm

Posted in USPS

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