McConnell, Whitfield, and Barr Meet with Postmaster General

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McConnell, Whitfield, and Barr Meet with Postmaster General |.

I’m sure a lot was accomplished.

Written by Lisa.Bowes

September 20th, 2014 at 12:41 pm

Posted in USPS

Service Type IDs

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USPS posted a GREAT new resource for Intelligent Mail Service Type ID reference here:

https://ribbs.usps.gov/stids/documents/tech_guides/STIDQuickServiceGuide.pdf

This info below, in addition to a terrific ACS handling explanation chart, is crucial for all mailers to be aware of…Know Your STIDs!!

Selecting a STID:
There are four basic considerations to help identify the correct STID for a mailing. As you navigate through the STID Table located on RIBBS, keep in mind:
1. The Class of Mail (First-Class Mail®, Standard Mail®, Bound Printed Matter, etc.)
2. Is the mail prepared with an IMb and, if so, is it mailed as Basic or Full Service (with or without IMb Tracing)
3. The type of Address Correction you will use, if any (Full-Service ACS, OneCode ACS, Traditional ACS, or Manual notices)
4. How you expect the undeliverable-as-addressed (UAA) mail to be handled (discarded, forwarded, returned)

To the USPS group that puts out the STID information, and ACS information and guides — good job on this one!!!

Written by Lisa.Bowes

September 19th, 2014 at 8:40 am

Posted in USPS

PostalOne Back Up

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As of this post, PostalOne is up, just checked.

From the help desk earlier this morning, wait for it…yep, they’re sorry for the trouble.

Attention PostalOne!® Users  

On Wednesday, September  17th, 2014. PostalOne! was having performance issues.  A critical Ticket # 102635 was opened to address the issue.
USPS IT resolved this issue late yesterday evening.

We apologize for the inconvenience that this brief outage may have caused..

Written by Lisa.Bowes

September 18th, 2014 at 10:27 am

Posted in USPS

Postal Employee Injuries Lead To Cluster Box Mail Delivery

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Postal Employee Injuries Lead To Cluster Box Mail Delivery |.
Linked here with permission from the author.

Written by Lisa.Bowes

September 17th, 2014 at 8:52 pm

Posted in USPS

PostalOne Performance Issues

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From the PostalOne Help Desk

Attention PostalOne!® Users  

Today is Wednesday, September  17th, 2014.  The current time is 4:00 p.m. CT.   Postalone! is having performance issues.  A critical Ticket # 102635 has been opened to address the issue.

USPS IT is working to resolve the performance issue and will update all once the issue is resolved.

PostalOne! ® Help Desk

———————————
Of note – the bolding is not mine, it is how the email came over.  Perhaps they are using forms now, and just plugging in different day, time, and ticket number.  Same old performance issues.  Missing but implied, I am sure they are sorry for the inconvenience of business disruptions as usual.

Written by Lisa.Bowes

September 17th, 2014 at 6:15 pm

Posted in USPS

USPS Commissions Brain Research on Direct Mail – Direct Marketing News

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The Office of the Inspector General (OIG) of the U.S. Postal Service is in the process of reviewing neuroscience researchers to investigate the different ways the human brain responds to physical and digital media. Specifically, it would like to unearth scientific evidence of the role direct mail plays in consumer engagement and buying decisions.

OIG believes such a study could add a physiological research component to the growing body of analysis of consumer interaction across multiple marketing channels. Small- and medium-sized businesses that cannot afford such research could benefit from access to it through the Postal Service’s “concierge services,” stated the OIG in a Request for Information it issued last month.

via USPS Commissions Brain Research on Direct Mail – Direct Marketing News.

Focus on delivery.

Written by Lisa.Bowes

September 15th, 2014 at 5:26 pm

Posted in USPS

Spencer bans curbside mailboxes in historic district

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Town Attorney Rivers Lawther recommended going through the Planning Board and Historic Preservation Commission to show that mailboxes on the curb are incompatible with the town’s historic district.

Aldermen asked both those boards to review the issue in light of safety and traffic concerns, citizen complaints, aesthetics and historical inappropriateness, Smith said this week. Both boards recommended adopting the ban.

via Spencer bans curbside mailboxes in historic district | Salisbury Post.

Interesting conundrum, if USPS tells you to move your box and town tells you not to move your box….

Written by Lisa.Bowes

September 15th, 2014 at 2:43 pm

Posted in USPS

A Parable – What Happened to the (Fictional) Corner Grocery?

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Let’s say you do your grocery shopping at Corner Grocery. You have a Corner Grocery card that you signed up for, and they gave you a Guide to Shopping at Corner Grocery. After shopping at Corner Grocery for a couple of months, 4 or 5 times a month, you get a bill in your email box.   Apparently you owe Corner Grocery some money, because you didn’t follow some of the rules outlined when you signed up for your card. They provide you with an online portal to review your charges via reports.

You go try to access the reports, and struggle to navigate and understand them. Then when you do think you have a handle on it, you realize that most all of the items in question have been eaten already. Some items were items you purchased for your next door neighbor as a favor. Some of the items were donated to a soup kitchen. Digging further, there seems to be some errors in the reports themselves, so you are left scratching your head.

Now you try to dispute some of the charges where you suspect there is a data issue. Evidence supporting your claims need to be provided by you. It’s time consuming trying to back-track everything. You have current stuff that needs your attention and is biting at your heels.

Then, you suddenly realize that you have already spent more hours of your time trying to figure this out than it is worth, and you just pay the bill. Some or all of whatever was wrong is unable to be corrected for the next shopping trip, because you aren’t sure what is going on. The complexity and lack of value-add to you as a consumer, leaves you with little choice that a follow up decision is necessary.

You stop shopping at Corner Grocery.

The end.

Written by Lisa.Bowes

September 12th, 2014 at 1:45 pm

Posted in USPS

Commemorating the Battle at Fort McHenry on Forever stamps

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Written by Lisa.Bowes

September 12th, 2014 at 10:03 am

Posted in USPS

‘Where’s my stuff?’ ‘Where’s my stuff?’ Avoiding ‘No attempt/No delivery’ complaints

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The Postal Service sometimes receives complaints from customers asking, “Where’s my stuff?” This usually happens after undelivered mailpieces have been mistakenly scanned “delivered” or “attempted.”

Where’s my stuff? — officially known as “No attempt/No delivery” — is one of the top three customer complaints received by the Postal Service. Fifty-eight percent of complaints received fall into this category.

Here are some reminders to avoid No delivery/No attempt complaints:

If a mail piece won’t fit in the compartment or the box is too full and no parcel lockers are provided, a delivery attempt must be made to the customer’s residence.

Completing a PS Form 3849, Delivery Notice/Reminder/Receipt, and leaving it for the customer without an attempt is not the level of service customers expect, nor is it the service the customer has paid for.

All items requiring a signature also must be attempted at the residence. Don’t scan these items as “delivered” or “attempted” and place them in the mailbox.

“Scan events also must be accurate if the Postal Service wants to keep growing the package business,” says Consumer Advocate and Customer Relations Manager John Budzynski. “Every scan counts to our customers.

via USPS News Link Story – ‘Where’s my stuff?’.

Written by Lisa.Bowes

September 12th, 2014 at 12:46 am

Posted in USPS

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