Why Are Postal Workers Boycotting Staples?

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Written by Lisa.Bowes

July 28th, 2014 at 3:52 pm

Posted in USPS

Postal Service seeks RIF administrator as layoffs loom

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Written by Lisa.Bowes

July 28th, 2014 at 3:49 pm

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USPS Turns 239

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Written by Lisa.Bowes

July 26th, 2014 at 12:53 pm

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IG Calls on USPS to Improve Business Service Network | Federal Manager’s Daily Report

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The Postal Service could generate an additional $382 million in fiscal 2014 by improving customer outreach through its Business Service Network, through which it supports some 23,000 large customers, the USPS inspector general has said. It said that up to 53 percent of the accounts that require outreach were not contacted proactively and that the average resolution time for customer service requests was five days, rather than the BSN’s three-day goal. Delays are sometimes the result of BSN staffing having to go through other areas of USPS to help resolve customer concerns. Giving BSN greater access to more resources such as Intelligent Mail barcode data could help BSN resolve questions faster, according to the IG. It recommended that all BSN customers have the opportunity to provide feedback through the customer experience surveys, and encouraged the Postal Service to expand the methodology used to evaluate BSN staff to include metrics, such as revenue growth or timeliness in resolving issues, that more accurately reflect performance.

Report:http://www.uspsoig.gov/sites/default/files/document-library-files/2014/ms-ar-14-005.pdf

via IG Calls on USPS to Improve Business Service Network | Federal Manager’s Daily Report.

Written by Lisa.Bowes

July 26th, 2014 at 10:44 am

Posted in USPS

Rep. Richmond Introduces Bill to Expand USPS to Include Basic Financial Services

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Written by Lisa.Bowes

July 24th, 2014 at 3:56 pm

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USPS Response

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In response to my recent post on Label List data issues, this from USPS VPs Pritha Mehra and David Williams:

USPS Response:  

MTAC User Group 9 was formed to collaborate and work through label list data quality and distribution concerns with the USPS, mail owners, mail preparers, and software vendors. This User Group continues the implementation of the plans discussed since 2012 through MTAC Task Team 11 and invites a broader participation from the industry for collaborative improvements.

The industry and the USPS has made significant progress in full-service, eInduction, and Seamless Acceptance through collaborative venues like MTAC, MSDG, and the numerous mailing industry outreach meetings.

Since the introduction of full-service Intelligent Mail, the Postal Service has worked closely with mailers, software vendors, and mail service providers to simplify, refine, and evolve full-service offerings. The Postal Service has collaborated with the software providers to certify solutions across a breadth of software providers and products to promote a variety of options for migration to Full Service.  As of June 2014, 77% of all eligible Full-Service volume is being prepared as Full-Service and customers are realizing numerous benefits and value.

The Postal Service is now engaged in active outreach effort to promote full-service adoption among the segment that has not yet adopted.  Further, working with the industry the Postal Service has developed a Mailer scorecard that presents comprehensive trend reports on key Full Service metrics. Prior to assessing any additional postage for non-compliance  the Postal Service has actively shared these reports with the industry to understand metrics and address mailer concerns. The Postal Service has made significant modifications and improvements to the dashboard based upon feedback from the industry.

Leveraging the foundation of full-service, the Postal Service worked actively with the industry to design, develop and deploy programs to streamline the acceptance and entry of mail. The eInduction program was collaboratively designed with MTAC Workgroup 138 and is now successfully deployed. The Postal Service worked with several mailers to pilot the program to ensure minimal disruption at entry docks in this period of significant transformation. Over 30% of drop-ship containers are now using the eInduction program; eliminating the need for paper 8125 documents and manual reconciliation at the entry docks.

The Seamless Acceptance program has also been collaboratively developed through MTAC Workgroup 143. This program promotes an automated process for entry and verification of mail leveraging electronic documentation, Intelligent Mail barcodes, samples collected from handheld devices, and mail processing equipment scan intelligence. A mailer is initiated into the program in a “Seamless Parallel” process where both the mailer and the USPS can view the results of automated verifications, but the mailer continues to be assessed using the traditional manual acceptance and verification processes. This gives both the USPS and the mailer time to evaluate mail quality, review and revise business processes, and address any software issues. Additional postage is not collected during the Seamless Parallel process giving the mailer and the USPS time to prepare the environment for a seamless acceptance process.  Working through pilots with a cross-section of mailers the Postal Service has established thresholds for key seamless acceptance metrics included on the mailer scorecard. Several large volume mailers are participating in Seamless Acceptance and approximately 15% of the total commercial volume is now on Seamless Acceptance.

The Postal Service is committed to ensuring mailers have adequate time to test the new programs, analyze results, and respond prior to turning on any assessments. The Postal Service is also committed to addressing issues that arise and has made significant improvements in both performance and capabilities related to these programs.   Based on industry feedback, a roadmap is being developed describing the key mail entry strategies.  This roadmap is designed to provide the mailing industry timelines and key activities in commercial mail transformation.

We welcome the opportunity to continue working with the  industry through MTAC and MSDG as well as the numerous other venues and association events. Let us keep the communication and collaborative efforts the two-way street it has been toward achieving our mutual goal – improving the value of mail.

Pritha Mehra
Vice President, Mail Entry and Payment Technology

And

David E. Williams
Vice President, Network Operations

Written by Lisa.Bowes

July 23rd, 2014 at 9:36 am

Posted in USPS

Re-riding the trail-Pony Express

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The National Pony Express Association kicked off the 154th annual “Re-Ride of the Pony Express Trail” June 11, 2014.

The Re-Ride is a 10-day, non-stop event, crossing the 1,966 mile route of the Pony Express National Historic Trail from California through Nevada, Utah, Wyoming, Colorado, Nebraska and Kansas, ending in St. Joseph, MO. It commemorates the 1860-61 Central Overland and California Pikes Peak Express Company, which carried letters and telegrams through the Central Route to prove it was passable year round.

This is the longest event held annually on a historical trail in the nation. More than 600 riders and horses carried commemorative letters packed in their saddlebags.

via USPS News Link Story – Re-riding the trail.

Written by Lisa.Bowes

July 22nd, 2014 at 9:39 pm

Posted in USPS

New RIBBS Page on eInduction

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A new RIBBS USPS Resource page has been added,specific to the eInduction program:

https://ribbs.usps.gov/index.cfm?page=einduction

From the eInduction Guide for Mailers:

The purpose of eInduction is to provide an integrated capability for validation of container payment at the destination
facility without the need to submit paper copies of PS Form 8125 or PS Form 8017 as proof of payment. As mail arrives at
the destination facility ready for induction, USPS will use scanning equipment to perform container scans to validate that
the entry facility is correct and postage has been collected.

Written by Lisa.Bowes

July 22nd, 2014 at 7:17 pm

Posted in USPS

USPS board of governors headed for full membership – Linns.com

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The United States Postal Service board of governors appears to be headed for full membership once again.Four presidential nominees for the nine-member panel appeared before the Senate Homeland Security Committee July 14, and no senator appeared to have any problems with them.

Victoria Reggie Kennedy, the widow of Sen. Edward M. Kennedy, D-Mass., did offer a caution on the agency’s plans for closing mail-processing plants and eliminating Saturday mail deliveries.

“Anytime you have a cutback in service in any way, whether its delivery standards, whether its daily delivery, you know six days a week … I think it’s a black eye,” she told the panel.“I think it hurts us, and we want people to feel that the Postal Service is excellent in every way,” Kennedy said.

via USPS board of governors headed for full membership – Linns.com.

Written by Lisa.Bowes

July 22nd, 2014 at 1:01 pm

Posted in USPS

PostalOne Business Customer Gateway Downtime Notification

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From the PostalOne Help Desk:

Attention Business Customer Gateway Users:

The Business Customer Gateway will be unavailable in Production on Sunday, August 3 from 4:00 a.m. to 8:00 a.m. CT
due to Customer Registration enhancements.

This will be a full outage and no logins will be supported during this time period.

PostalOne! ® Help Desk

Written by Lisa.Bowes

July 21st, 2014 at 4:24 pm

Posted in USPS